Overall Ratings & Reviews Elmbank York, Tapestry Collection by Hilton

A beautiful old property in a great neighbourhood. Helpful and friendly staff. Lovely bar and patio areas. Nice breakfast.

The hotel itself is impressive. The room not so much. A very small room with no space or fold-out rack to put my suitcase. The little natural light from the small window was partially obscured by the headboard of the bed. The headboard wasn't attached to the bed and rolled away from the wall when I tried sitting up in bed to watch TV. There was no toilet brush in the bathroom. Nonetheless the bed was comfortable, the breakfast was delicious and the staff charming. Its the little details that let the place down.

Fantastic location, great staff beautiful interior

Super quiet, close to town, would stay again. Feel like we lucked out with this hotel!

Nice place. Clean and comfortable room. Very nice breakfast. The only problem is that the full service breakfast only starts at 7:00 am, we had to skip breakfast the last day because we needed to catch trains to go to Edinburgh.

Had a very lovely vintage feel. Very stylish. Also the room was immaculate and spacious.

Nice hotel, conveniently placed but expensive. You had to pay for the plastic of water if you wanted it which is ridiculous.

Great location just a 10min walk to Micklegate and only 20min walk to the river and pubs. Limited free parking but there is a pay and display car park next to the hotel which was £18 for 24hrs. The staff were great, really friendly and helpful, also being in Hilton Honors we didn't have to check out whilst 12 noon, this gave us time for a walk to and around the racecourse. Breakfast was great, rooms comfy, loved the character of this old building. Got this cheaper than the travelodge and Ibis would have been which made for a quiet stay avoiding the stag and hen parties. Breakfast not the cheapest but the quality and service was great. If I'm visiting York again I will definitely stay here again.

The room was beautifully decorated however there were large cobwebs in the bedroom and thick layers of dust in the communal corridors. The website advertised food service until 21:30 but at 21:06 we were turned away from the restaurant and had a small offering from the bar. Having been on the road since 15:00 this was disappointing.

Very elegant and old worldly. Had a problem finding them from the address listed on Expedia but everything else was fantastic.

Lovely stay for one night

Lovely hotel. Great service. Walking distance from a city centre. We had a very pleasant stay, will come back.

Great, helpful staff, beautiful building, great location

Comfortable. Fried eggs dodgie, go for scrambled

We were initially disappointed with the room as it was much smaller than it appears to be from photos of the room, but after the wife found that the shower door was hanging off, we were quickly upgraded to one of the Junior suites which were excellent and very comfortable. Staff were very friendly and the inside of the building is very impressible old fashioned but grandeous. The food was ok but nothing special and the price was ok.

There for easter weekend although was putt in lodge opposite nice room though had to ask for coffe twice as non left in room...15 min from station walking so was ok. Pubs testaurants aboutc10 mins away. About half hou r walk to centre bur one road and flat would stopbagsin

Hotel room was beautifully decorated and the best shower ever !! But !!! I just felt I was being ripped off by the car parking, the breakfast at 19 pounds and the water in the room at 2.50 - yes 2.50 for a bottle of water !!! I doubt I’d stay again despite it being beautiful !

The property was very nice and staff were very friendly and patience . The negatives were.... -Even tho it does say Gym and pool are nearby - its roughly 15-20mins walk -no smart tv -food on menu were very limited - no lift so not suitable for familiy with a toddler / young child

Elmbank has a lovely two bedroom suite in the loft. The room layout, bathroom and beds were very nice and it is difficult to find rooms like this for a family close to the city centre. Unfortunately the room is in a separate building and there is no lift. This was not mentioned on booking and sadly no assistance was offered on arrival, meaning we struggled with two children and lots of bags. There is only one small bin in the bathroom and nothing to use in any other rooms. As a family the children often need snacks, juice etc so this would improve the room. We also noticed that the floor was dusty and unswept. Many handles were broken and fineshes were poor. The cupboard used to store spare pillows was was also home to several bin bags of waste which were not even from our room, which is below the standard I would expect for Hilton and this price. I explained this to staff each day with no change. I would like to stay here again. York is lovely and the layout and location of this room were very good. I'm not sure the service met the price though.

Comfortable bed, friendly staff, lovely breakfast, this is our 3rd stay at this hotel it is ideally positioned for walking to York city centre it takes about 25 mins