I was very disappointed with my stay at this Marriott property. From the moment we checked in, the experience did not meet the standards I expect from the Marriott brand.
As soon as we got off the elevator, there was a strong unpleasant smell that continued throughout the hallway to our room. I also went to check the pool area, and the public washroom was in poor condition and did not appear to be well maintained.
Throughout our stay, the customer service was lacking. Every time we entered or left the hotel, the front desk was unattended, and the housekeeping staff did not acknowledge guests with a greeting or even a smile.
The pull-out sofa bed was not prepared and had no sheets. We had to make the bed ourselves, which is something I have never experienced at a hotel before. The next morning, we requested extra towels, but they were never delivered.
Overall, this was one of the worst hotel experiences I’ve had. While this property carries the Marriott name, the cleanliness, service, and overall standards fell far below what I expect from the brand. I would not choose to stay at this property again.