Overall Ratings & Reviews Prince de Galles, a Luxury Collection Hotel, Paris

Beautiful Hotel and the services are the best..

Unfortunately, our check in process was terrible. We had traveled all day and did not expect our rooms to be ready when we got there at noon so booked a tour and came back around 4:30pm. When we came at noon the person at the front desk told us she didn't know when our rooms would be ready because the family in them had a late check out. We did not need to be in the rooms until 4:30 so we didn't worry about it. when we returned at 4:30 the rooms were still not ready and we were told there was nothing they could do, the rooms just weren't ready. This is a 5 star hotel which charges 5 star hotel prices... check in is at 3pm. The staff was rude and unhelpful. We have stayed at numerous luxury hotels and have never had such a terrible experience. Not only were the staff unhelpful but the service for breakfast was equally bad. Cream for the coffee never came, the orders were not taken properly and we were overcharged both mornings. Overall we were very disappointed in our stay. The only very friendly staff was the doorman.

Absolutely amazing hotel. Everything was flawless luxury. Spotless rooms, friendly staff, beautiful property

I want what I bay extra in the hotel back to my credit card account from you or thr hotel

Excellent

Rarely do you find a hotel that "checks all the boxes" for excellence as does this fine hotel. From the moment of check in to check out, this hotel is a real gem. The staff is top notch, the furnishings and the rooms are excellent. We loved our balcony room especially.

Great staff and service

We arrived to check in at 3pm when we were told our room would be ready. We were told a Marriott member had our room on a “late checkout” until four pm and they would buy us a drink. Our room was not ready until 6pm. There were piles of garbage in front of the hotel and garbage under our bed when permitted to finally enter our room.

All just perfect as usual

It's a lovely property, staff very good. Rooms are pretty good, and we had an excellent balcony. It's expensive though.

Good stay with friendly staff

This was a mother-daughter Covid postponed birthday celebration. As we checked in we were informed that we were upgraded to better room and we had champagne and desserts waiting for us in the room. Super sweet!! Service was absolutely amazing and the location was just perfect especially since it was just the two of us. It was conveniently located to all the attractions that we had planned. We absolutely loved our stay at Prince de Galles and would highly recommend and looking forward on coming back.

One of the main reasons Prince de Galles is special, is it's staff. They are all very attentive, courteous and go out of their way to make sure you are comfortable at every touch point. Great experience overall.

Great service property location. Perfect in everything

Very last minute trip to Paris for NYE and luckily found this hotel - it made the trip so much more special and everything about it was great!

We can’t say enough good things, and compliments about the hotel, specially about the staff. Paula from Front Desk was extremely cordial and made us feel at home from the moment we arrived. She noticed it was my husband’s birthday and she was kind enough to send a bottle of champagne and macaroons to the room. The room was spotless clean, the sheets super comfortable and zero noise! They personally gave us a tour of the hotel premises and walked us all the way up to our room and explained how everything worked inside the room. Best place we’ve ever stayed at by far. We always stay in five star hotels, all over the world. This place sets the standard.

Very well situated , elegant Art Deco decoration, quieter than other hotels of similar rating , friendly and experienced staff

Good location , friendly service and great breakfast

Amazing hotel.

This is a very exclusive hotel with service that matches the aspirations. The only missing bit was the possibility to switch off the air conditioning...