Overall Ratings & Reviews Mercure Milton Keynes Hotel

Outstanding

Great quality Great service Consistent

The hotel is really nicely, the venue itself is located in a nice area and the venue is clean and tidy. The only downside that is a big negative point is the cleaness of the rooms, that was not done ,they just replaced the towels and done the bed, the carpwt wasn't vacuum, basin and toilet wasn't clean at all. Also for a 4 star hotel i was expecting a fridge in the room.

Had an amazing night away with a friend. Fantastic setting and quality of food was excellent. Would just recommend that some staff seemed quite inexperienced and require some training on general customer service, ising initiative and serving at the bar when customers clearly waiting. Beautiful amenities and friendly chef at breakfast. Thank you

Nice stay

We love love loved this hotel! Stayed the night before a festival at the bowl and it was a great price, especially considering there was a big event happening. The member of staff who checked us in was really friendly and helpful. The room and bathroom were really clean and spacious, and we were so thankful for the brilliant air con as we were there during a heatwave. At midnight I went to use the water fountain to fill up mine and my partner's water bottles but it was broken, so the reception staff kindly filled them up for us from the bar. It was the perfect rest we needed before our long day the next day. Probably the best hotel I've stayed at in the UK, and we will definitely be staying again for the festival next year.

Comfortable room. Air con was a blessing. Breakfast was fine but limited options for dietary requirements.

A good base to visit Bletchley Park or the golf course next door. Easy to get to, albeit a little out of town, but fine if driving or taking a cab. Hotel a little dated, but very clean and comfortable. Staff are excellent, very friendly and effective. A very good breakfast with plenty of choice and good quality. All in all a great value stay and would return.

Was a bit noisy one night. We stayed 3 nights.

Lovely hotel very smart

Friendly and helpful staff. Went out of their way to help.

Location good. Easy to find. Staff friendly on reception desk. Problem with room. Had no heating. Reported on 2 day but was told been fixed when it wasn’t. Moved us to another room. Problem with the 2nd room. Air conditioning broke, leaking water above 2 electric sockets. No communication back from staff. Rooms needs to be checked for good maintenance before renting out.

The staff were excellent,the young lady on reception (Natalie) was very helpful,a great asset to this hotel.

great location and hotel aambiance, reception lady gave us a great local restaurant recommendation - very helpful.

Reception area of hotel very stylish Hotel room had a musky smell had to leave the window open for it to disappear to a level of satisfaction...beds werent the best a bit lumpy...definitely a budget hotel on par with travel lodges

Hotel is very clean and well maintained. Room was very spacious and clean. Good location.

The bed mattress had a full row of broken springs at thigh line The phone beeped the entire night The room smelt of dampness

Staff were really helpful, plenty of parking, hotel was great. Location is a little isolated from local amenities.

When we arrived the room was at the top, as neither of us could handle stairs the staff straight away changed the room for us, it took away stress and made our stay very comfortable.

It is a very attractive looking hotel and the main reception and bar area are lovely but on my arrival the receptionist didn't even smile at me and answered my questions with one word answers and just handed me the key and sat down - really unfriendly, especially as I was on my own and it is a big deal travelling on your own. The bedroom was clean but the mattress was about 4 inches smaller than the bed base and there was absolutely nothing in the room to welcome you or tell you what time things were, Wi-Fi password etc. It was only when I happened to turn the tv on later on that I found a whole menu of options and info! The restaurant was pleasant and the staff were friendly in there and the breakfast was good.