Overall Ratings & Reviews Residence Inn by Marriott Richmond Northwest

This property is older and our first room had many items broken or not working. Next room was better but still older. Remember a wall mount for charger and wifi did not work on my ipad but did on phones.

The staff!may god continue to bless them all.

A bit of an odd smell in 1st floor rooms. Seemed strong when we entered, but got used to it.

Hit head on shower curtain rail as it was low. Ends not held in place. I believe it was Room 219

Amazing nobody bothered me I was there for my birthday

The Residence Inn was a perfect location for us. The staff was the friendliest and most competent I have met in a long time. Thank you Andre (check in), Seme (breakfast buffet) and Cheryl (front desk). Exceptional consideration of the guests.

We had trouble with basic things like getting the sofa bed set up, a blanket, clean towels, and trash removal. We provided our own maid service. We were told several times that they were busy with sports teams. Not our problem. Bedside light not working, drapes torn. Shabby. Luke was one bright spot. My recommendation...stay are the Drury if you need a place in west Richmond, VA

Easy check in

The location of the hotel was great, very close to shopping area. Check- in was quick. The hotel was quiet, clean, and the staff was very welcoming.

We didnt know they dont sevice the room if only staying 2 days. Fireplace didnt work. Extremely cold water.no.hot water. However they did ask us to. Change rooms around 730pm the 2nd day. We declined due to the day we had that day. The breakfast was good and free parking. Would i stay again? No.

Customer services was very welcoming and friendly. It left a memorable impression on our stay.

Nice comfortable rooms breakfast was very good, usual set piece for this type of accommodation, however different items were available each day. Only criticism was that there was hardly any hot water, both from the kitchenette sink and the bathroom sink. Luckily after having to run the shower for a good 5mins we eventually got some hot water. Property was quite a distance from city centre, but this wasn’t a problem.

It was amazing

Great location, check in was very easy and smooth

The family suite was perfect for my family's needs

The entire staff was helpful and friendly and great location.

All ended up well after requesting another room because of a very noisy sound from behind a door right next to the bed. Hard to believe this has not been fixed in room 118. Room 119 was very quiet& comfortable.

Everything was great. the staff were amazing, very helpful and accomodating. The only thing I wish was there were rooms with 2 double/queen beds. that is really my only complaint, and that couldve been my fault in not requesting

Guests beware! The shower water in my room was only just warm. No hot water available. Also, the phone in the room was not working. Told that there was no engineering on site, because they have weekends off. I was also told that the hotel was at full capacity...so that seems hard to believe that an available engineer would not be available. The front desk staff moved me to a different room on the same floor. That room also did not have hot water nor a working phone. After my third trip down to the front desk to make them aware (Because I was unable to call with a phone in my room that didn't work) the staff told me that the water temp was preset for the rooms and there were No working phones in the hotel. I really wanted to get a refund and change hotels but when I let the staff know they said that because I had booked thru a 3rd. Party (Orbitz) that would be my responsibility. Frankly, the only reason I did not leave and change hotels was because I was only there for a 2nd night and at this point was exhausted. Future guests beware of this property if you expect hot water, good water pressure, & a working phone. This hotel has not been remodeled in at least 15 years. Robin Sealey

A below par Resdence Inn stay (room cleanliness & problems).