Overall Ratings & Reviews The Westin Cleveland Downtown

Great hotel! Walking distance to the Rock & Roll Hall of Fame. Only issue is the air conditioning in our room.

The staff and concierges were all extremely helpful and willing to help me with any questions I had. Was a pleasure meeting them all

Great night in a top class hotel.

This is not the Westin.

The front desk employee, Emanuel, was courteous and friendly, and he upgraded my wife and I to a view of the Lake Erie, which was awesome.

Staff was super friendly and our room was ready prior to checking.

Clean and nixlce people. Great location. Can walk right to the Rock N Roll Hall of fame and Euclid st. And just a few extra blocks to Progressive field

It was a great stay.. friendly helpful staff!

Good

I loved everything about my stay. The staff was very friendly and welcoming. The overnight front desk person, Christopher was amazing! I asked if they had a fan i could use and he gave me the one he was using. I was not expecting that. Thanks to Christopher, I felt like I was back home in my own room, albeit a much nicer and less cluttered room lol. Next time i have to go to Cleveland, i know where I'll be staying

Very nice

Great job

Great staff, very clean room.

The location is good. The restaurant inside the hotel was great. The parking situation was terrible and expensive. Housekeeping did not do a good job of cleaning and restocking supplies. We ran out of coffee and toilet paper and had to ask twice before they would give us anything.

Location is great. Hotel is dated.

Great hotel, friendly staff and comfortable bed. The bathroom and shower were also lovely. My only gripe is that it was a very hot day and it seemed like the room didn’t get cool enough to our satisfaction (I understand that others may find it satisfactory) for quite awhile. Nearly till the sun went down.

Hotel needs an upgrade. Room was dark and dingy.

Didn’t get the managers name but was such a great and helpful guy

The staff was wonderful.

The front desk guy was AMAZING! I forget his name but he was super nice and even upgraded our room for my boyfriend’s birthday!