It was a nice stay.

The apartment was a loft with the bedroom being upstairs. The stairs do not have a handrail. There is a fan above the bed which helped circulate the cool air. For two nights this was a comfortable place. The kitchen did not have many utensils if wanting to do a lot of cooking. The bed was comfortable but the pillows were too thick for me. Even being on the 8th floor there are was a lot of street noise in the night. This felt like a safe place with 24 hour desk staffing. It's close to a mercado and attractions.

The two floor suite has a big problem with the AC. The cleanliness also could improve, many areas in the apartment were full of dust.

Clean, good location, pleasant stay

Great room great staff great service great price

A comfortable small loft apartment in a good location. Staff friendly. No security concerns.

Great

Very clean and great room, nice staff, and perfect location in Santiago. Seems like a very safe area. Could use a coffee machine or a smart TV but otherwise great.

For the price, is a very good deal.

The room on the street side is noisy.

Had everything I needed

Comfortable and clean. Good wifi, good AC, good shower. Kitchen included. The little snack box was a nice touch.

The air conditioning is on the ground floor of the loft and so the bedroom is very hot. Would also say if I did Santiago again, I would spend more money and stay in an area a bit nicer and that felt safer

The air conditioner was fine , the condo in general was. Good. The area was of some concern . The staff did their job.

The location and the staff were good, easy for exploring the old town and willing staff to assist when needed. We chose the Loft apartment, sold on the marketing images of views to the Andes and ideas of sipping Pisco Sours on the balcony after a day of blissful exploration of the city. Sadly the experience was quite the opposite with perhaps a glimpse of a mountain - whether that was the Andes or not was difficult to tell between the large office and apartment blocks and the smog of Santiago. The balcony was, well, not a balcony - instead a suggestion of what a balcony could be if it was an actual balcony, definitely too small to swing a cat and thus no cats were harmed! Perhaps our own fault for believing too much into the marketing images, but fellow travellers be aware. If you are looking for a centrally located, clean and secure place to stay on your visit Santiago, this is your choice. Just don't expect the views or the Pisco sours on the balcony.

Great location with central city square within walking distance, close to metro, supermarket and park. It was quiet. Reasonably clean.

Super nice views from the loft, the place is very nice, contemporary and clean. The staff is friendly and the location is the best in town

Easy check in with very helpful staff. The room was large, very clean and had everything I needed. Close to the metro and attractions.

Yes, the room was spotless and the staff was very courteous and helpful. They even provided me with the curtesy of an early check in. They did not have to do that but they did.

We stayed in a loft apartment and had a wonderful time. The loft was spacious and clean and included a full kitchen with two balconies, one mini (maybe 1m²) and one full. It did not include cleaning during the stay, but you can restock toiletries and towels at the front desk. If you have trouble with stairs, the loft isn't a good choice because the sleeping space and bathroom are upstairs. The location is within walking distance to several metro and bus stops, Plaza de Armas, Catedral de Santiago, La Moneda, and more. We had no concerns about safety other than the usual issues that any major city has.