Enjoyed the stay, lovely room and lovely staff

Excellent 5⭐️

Pleasant stay. Breakfast could be better

Not far from Darlington town which was handy. The hotel its self is great and good value for money, Gym is also very good for a Hotel gym.

It was a very good stay, with a real sense of luxury throughout, including the restaurant. The team looked after me well, and I made use of the gym, which was impressive for a hotel. I would definitely stay there again.

Room was excellent and staff were polite and helpful

Perfect

hotel is stunning with great facilities

The room was filthy and very neglected lamp shades stained curtain hooks hanging off the wall and bed covers felt they hadn’t been changed .Not a great experience

Great staff good breakfast

Staff brilliant, and incredibly friendly and engaging. Room tidy, comfortable and clean. The only downside was breakfast, I had to be at a place of work at 8, breakfast on Saturdays starts at 8. Fortunately I was allowed to have available cereals and coffee. Not ideal for a 10 hour shift. Otherwise the hotel was stunning.

We had no wifi the whole 3 days we stayed at this hotel. Complained about tv but no-one paid any attention. Shower ran hot and cold.

I have stayed there before and each time my experience has been good

Very basic info provided at check in. Advised them beforehand we were going for my partners birthday, there was nothing provided. Even a card would have been nice. Room was clean but small and compact. Evening reception staff very abrupt. Wouldn’t stay again unless better customer service was offered

Two nights , lovely room , lovely breakfast , great amenities . Lovely grounds around hotel

Building is gradually becoming more run down. Mattress really hard. Wedding party until late very loud, then someone clattering in a van at 7am. Receptionists not overly helpful. When I drop the key off before leaving, not even asked if I had a good stay. One good point was the staff were happy to give me fresh milk in a jug for a cup of tea. It is such a shame as the location was so convenient for us.

Shower terrible!!

The staff were very good and attentive.A really good thing would be if the attentiveness could be carried onto keeping the bar surface and tables wiped clean more often and the dining room floor needs brushing up and cleaning on a more regular basis.I put this sort of downfall into managers needing to be more vigilant and to up their game.Overall it was a good stay lovely clean well appointed room but that cleanliness does not transfer to the bar and dining room areas.

Excellent service throughout the hotel .

Sadly, I was quite disappointed with this hotel. It started off poorly when, after queuing up for 15 minutes to check in, we got to the room and the card didn’t work on the door. Had to go all the way back to reception, at which point the queue was even longer than it was at check in. I stood at the side of the desk and mentioned to the young lady on reception that the card wasn’t working and she said I had to rejoin the end of the queue and wait again. I asked if she could just update the card while the current guest was filling in their paperwork and she rudely pointed out that I must join the back of the queue like everyone else. There were stains on the carpet in the room, one of the lights above the bed was wonkey and the room wasn’t generally in keeping with what I’d expect from what is a very nice old building. Then there’s the spa. Apparently they had just spent £1Million refurbishing it all, I can’t see it. The pool area was tiny, no beds to lay on and not even anywhere to hang towels or robes so we had to put them on the floor. The hot tub outside was cold, it clearly hadn’t been checked all day and must have had a lot of people using it as there was a wedding on. The water in it was about a foot below the recommended level and there was a lot of foam on the top like it hadn’t been treated. Even though the pool was open until 8pm that day, they turned the water machine off in the spa reception as the staff left at 6pm which was frustrating.