Overall Ratings & Reviews Extended Stay America Suites Houston Med Ctr Greenway Plaza

I hope this email finds you well. I am writing to address the disappointing experience I am currently facing during my stay at the hotel booked through Expedia. At present, I am staying in room #323, and unfortunately, the experience has been far below my expectations. The issues with the room are as follows: - The room is not clean. - The microwave is rusty, and the kitchen is dirty and outdated. - There is no dishwasher, and the chairs are extremely dusty. - Overall, everything appears to be old and poorly maintained. Additionally, I have observed that there is insufficient staff on-site to address these concerns effectively. While I was informed about a complimentary breakfast, the only item provided was a muffin—there were no other food options available. This does not align with the standard implied by the promise of a complimentary breakfast. I am deeply disappointed with what I have encountered compared to what was promised. As a host, I expect Expedia to ensure that the hotels listed on your platform meet a certain level of quality and maintenance. This stay has been extremely unpleasant and filled with dissatisfaction.

Good

That shower head needs replacing because the water doesn’t come out like it should. The bath tub has a crack in the bottom of it, if you step close to it you can feel it tub move under your feet. The bench that was supposed to be in there only has a piece of the metal bracket that used to hold one. The toilet flushes slowly so you have to flush twice to make sure everything goes down. The water is very slow to get hot. All can be fixed easily, so the next travelers won’t have to deal with these issues.

I enjoy every time for either work or a weekend getaway!!

Loud refrigerator, vending machine not working. It was too hot to go out to gas station as recommended

Very nice and convenient.

The staff member Carolina at the check desk for was very nice and helpful. The property entry is only one way in and out. Upon arrival, you have to make sure you slow down because you can miss the entry. I will suggest that a sign be placed at the street level if there isnt one out there already. As for my room, it was clean, there were some markings on the counter and paint cbipped on the wall, but for the most of my stay i was comfortable.

We have stayed at this property three times as it is close to our grandsons' school and easy in and out to where we need to go. The rooms are clean and the staff are very professional and helpful

I was disappointed with the freeway noise - I asked for a room away from the noise but it was still super loud. The room was ok, the bed comfortable but no toilet paper in the room when I got there. Breakfast really wasn’t good - cold muffins or instant oatmeal. Coffee was luke warm. People were very helpful and easy to find. I guess, for the price and proximity to Rice it is OK.

Great location

The staff were very helpful and courteous. The breakfast coffee was decent

The service was great! The room was clean and ready upon arrival. Plenty of well lit parking was an added bonus.

It’s good, the only problem is what they charge for breakfast is not fair.

I can’t express this enough. You get what you pay for.

Close to Rice U.

Disgusting room.

Price was good for what we got

Our second stay here and a reasonable price in conjunction with great location

$2 for a small box of detergent, you have to beg to get anything for the kitchen. Don't ask for salt or pepper either, they will yell at you. The room needs major make over. No updated charging plugs. No chairs for the table. The only plus was location, good eats nearby.

Good location for downtown