Extremely good service, in every interaction the staff went above and beyond to make sure we had a great experience!

Hotel Omni Mount Royal offers a blend of comfort and service that makes for a noteworthy stay, though it’s not without its shortcomings. Negatives: Upon arrival, I encountered a few issues that impacted my initial experience. The absence of liquid soap in the shower was promptly addressed, which I appreciated. However, other concerns persisted: the sink stopper was broken, requiring attention, and I had to jiggle the toilet handle to prevent water from continuously running. Additionally, I was disappointed that the staff did not acknowledge my injury at check-in or suggest a handicap-accessible room, had one been available. Positives: On a brighter note, the majority of the staff demonstrated a friendly demeanor, often eager to assist, such as holding the door open for me. Despite my earlier concerns, the room itself was quite accommodating. The bed and pillows provided a comfortable night’s sleep, and the room was spacious enough to maneuver with a knee scooter, which enhanced my overall experience. In summary, while the Hotel Omni Mount Royal has areas for improvement, particularly regarding attention to guest needs and room maintenance, the friendly staff and comfortable accommodations contribute to a generally favorable stay.

Great location, close to the metro, as well as a variety of good restaurants. The staff were pleasant, the bedroom large, very comfortable, well appointed and spotlessly clean. The cocktail bar was relaxing and comfortable and the staff were excellent. The only disappointment was the breakfast, where the cold buffet had a very poor selection so we only used it once. I would highly recommend this hotel.

Liked the location. Your room windows are very dirty; hard to see out. Was the same condition last year.

This is a very comfortable and welcoming 4 star hotel. It’s centrally located within walking distance of museums, galleries and a multitude of dining options. Staff is friendly and accommodating. The rooms are clean, comfortable but could use a little refurbishing. Overall, a great choice for a hotel and one that I would highly recommend.

Nice size room looking over Mt. Royal!

For us, the fitness facility is key in choosing a spot. The Omni 'boasts' a 24/7 operation, but it is grossly neglected (dirty and in disrepair). Filthy floors, treadmills are not properly maintained (my spouse owns a gym and oversees maintenance, so she knows when equipment needs it). No signs in the gym reminding patrons to put their stuff away - so between the filth and this, people leave it a mess. Also, no signs about no kids - it is not a playground, but it's used as one - total turn-off for someone wanting a good workout. Even more disappointing was that we reported the condition to front desk manager and the next day they had cleaned an 8' section under the free weights and nothing else. We were given passes to use the hotel's gym across the street, but that is not what we signed up for when booking. The hallways on the floors where the rooms are is no different. I saw a vacuum, but maybe that was just for effect as they don't use it. It's too bad because the staff are pretty good and the location is excellent. Whoever has bought the property needs to start with the basics. The hotel is dated, but that can be offset with attention to detail and some basics. In reply to the concierge's boilerplate marketing message about our next visit, I asked for a credit and was told that because the hotel was in transition (ownership) it was not possible. Part of her reply is attached - that it took my reporting to get it together and clean is silly. We won't be back.

Great location. Areas of service - valet, bar and restaurant- were under staffed during McGill convocation week which must be one of the busiest weeks at the hotel

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This is a pretty property and my room was quiet and lovely. There was a problem with the drain plug in my room ( 1215) though, so I couldn’t take a bath like I had hoped after many miles of walking . My room coffee maker in the morning was also not working properly which was a disappointment - but the coffee the hotel offers in the morning made up for that . Hotel staff were fantastic ! Linens and bed were top notch ! And location can’t be beat ! Overall , I’m glad I had the opportunity to experience this hotel ,

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There was some towels missing but aside from that loves our room and loved the property- great lovcation

It’s old hotel and bathrooms need to be updated. Coffee machine was broken

Great location . Average hotel with few amenities and mid range pricing .

The room was clean and accommodating as expected.

The hotel was beautiful, clean amd fairly well maintained. The staff were very friendly amd helpful. The spoke very good English. The view from the 26th floor was spectacular!

Great stay, met our needs

Rudely greeted when I arrived a few hours early and was told that a room was available, I thought "great" before I was told that I would have to pay $50 extra. I declined and did not appreciate being lectured how this was common hotel policy everywhere (not true).

C

Valet Parking was a breeze! Thank you!