Convenient

No TV 2 out of 3 nights. Extension cords used for everything. Microwave shorted out! Booked ground floor for pet, got 4th with zero effort from check in guy. Ground floor had a few cars only. 2☆ is for the bed it was good.

It needs a little bit of repairs. Building is old and shows it but clean and staff was great

The bathtub was all brown, the balcony lock was broken and there was a body impression in the mattress - it must have been an old mattress to be that deformed. I’ve noticed every hotel who have a pool hot tub have them “shut down” for maintenance because no one wants to maintain it cause it’s “too costly” so that as a massive let down that once again this hotel had no hot tub - take it off the options for the hotel instead of lying to everyone.

The staff were friendly and welcoming, but unfortunately, the property itself is very run down and does not resemble the photos shown online. The room had a faint cigarette smell, and there were noticeable stains throughout the furniture and carpet. The bed had hair on it when we arrived, which was particularly disappointing. The bathroom was also in poor condition, with mold, damaged tiles, and a clogged shower drain. Overall, the condition of the room did not meet reasonable expectations based on the photos or the price. While I appreciated the friendly staff, the property itself is in serious need of cleaning, maintenance, and updating.

We were not there long enough to enjoy the balcony view or the pool.

This place was a complete disappointment. I do not post bad reviews but this was awful. First room had zero air conditioning they knew sometimes it works sometimes it doesn't. They moved us to another room right away, however it ended up in the basement which was moldy, grungy and smelt like mildew, stale old cigarette smoke from the 80's, water damage everywhere just like the rest of the hotel and had earwigs everywhere in the room, spider webs on the light fixtures in the hallway it was pretty wild to see a hotel like that. We killed 5 in our room and god knows what else was down there. The hottub was also emptied and caution taped off nothing on website saying it wasn't working this was the main reason we booked here was for the hottub. I would have booked another hotel right away trust me i looked but the whole city of Barrie was full because of a big concert Boots and Hearts. This hotel needs a lot of upgrades it is completely falling apart and paying over $350 for the night is completely unacceptable for this place

Very Disappointed.... Dirty, smelled awful. Bathroom was disgusting. Asked for a different was told they didn't have any other room. But they would send up someone to clean the tub. No phones in the room so had to walk down to the main lobby with the issues. Didn't receive the wifi password.... which would of been fine to just call down for it.... but again no phones in the rooms.

Room was so damp the floors were wet. And it’s carpet. Long black hairs in the bathtub. Overall really grossed out

Staff was helpful and kind but the rooms need updating and cleaned thoroughly. Our room wasn't the worst but a few others on our floor were bad. Stains on our chair, wallpaper peeling and AC did not work. The shower had a high pitch squeeling sound the whole time you ran water. Windows were dirty and our balcony has left over beer cans on it. Our bed was clean but another friends room had dirty bandaids, wet carpet and blood stained sheets.

Clean room, friendly staff

I won’t return

The Television in our room did not work, the AC was not adjustable and was only giving hot air and there were several bugs in the bathroom and even in the bath towels

This place needs a clean up from top to bottom, it has potential. Did not say the restaurant was closed, sold our neighbors a breakfast package with no way to offer it, not even coffee in the lobby. There was luggage out in the hall and a dog locked in the room from our check in at 3pm till we checked out at 10am, we called for a wellness check on the person and dog in the morning. Staff did not do anything regarding this until someome threatened to go in and get the dog, sliding door was open, then they also called the OPP. On the plus side, beds and pillows were comfy and no bugs. Pool was nice also. Some outside seating would be nice as all the picnic tables were broken. No internet or tv during our stay. 1 staff on so was unable to leave the front desk to fix anything or look into the dog concern, will not stay here again.

Great Service

unfortuately the duvet cover was blood-stained & had 2 burn holes.

We were on the bottom floor. As soon as we started down the steps we were hit with a musty smell. Our room was musty and the carpet felt damp. The bathroom was clean-ish, but it looked like they hadn't cleaned around the drain in the sink or the bottom of the tile around the tub.

Parking Stafff

I was disappointed to learn when I got to the hotel. That there was no food service on-site. There is a restaurant, but that was booked out for a large group. I reached out to the front desk to see if they had a toothbrush, because I forgot mine, and they didn't. The HVAC in the room was very loud but bed was comfortable.

The air conditioner was too loud