As always the staff are brilliant, from front desk to the bar & restaurant. Friendly, helpful & a pleasure to deal with. The rooms are at best functional, for some reason we had an accessible room, although as I couldn't sit straight on the toilet due to the proximity of the wash basin I don't know how that works. Also had no hot water when I went to have my shower in the morning. Unfortunately due to the convenience of the hotel with the Racecourse, it will always be occupied, regardless of how bad the rooms get 😕