Room was very clean and staff were very friendly and helpful. However, it took hours to settle into the right condo. The first condo we got had a lot of items that were unusable, like fans, and microwave, etc. We moved to another condo and the stove had to be turned on with matches. We were told we were supposed to bring our own. How would we have known that. The manager though was very kind and gave us her matches. Also the pool water was ice cold. The hotel should advertise non-heated swimming pool and the fact that people who have disabilities would have to go up and down to the Malecon in a Taxi. One of the persons staying at the condo was impaired from the knee.