I have stayed at this hotel close to 20 times. As I checked in I was told I was upgraded. The room however was smaller than I have ever been in at this hotel before. I very much doubt I was upgraded. Very disappointing.

This is the best place to stay in London. The staff of this amazing gem of a hotel are kind, helpful, and the nicest people. We travel to London regularly and this will be the only hotel that we will ever stay. Breakfast was exceptional. Atmosphere peaceful and relaxing. Very quiet and very relaxing. I love this hotel.

Lovely Hotel with excellent staff

Great freshened up rooms. Wonderful Japanese (Smart) toilets. Attentive staff. Great location.

All staff were very on the ball and anxious to please. Breakfast was excellent - many choices and delivered promptly. Evening meal again had good choice and promptly delivered. Room was good size, bed very comfortable and other seating in room. Have made several return visits for good reason.

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terrible, overpriced. avoid.

Lovely welcoming staff made it seem nothing was too much trouble.

Wonderful, small boutique hotel close to Hyde Park Corner

Room was spotless, staff was super helpful and courteous, property is quiet like a retreat.

Incredible staff. They went above and beyond.

One of the best hotels I’ve been to lately

Impeccable service, spotless room, great location, quiet elegance. My only criticism is that I did not appreciate the new £23 per day charge for the housekeepers that just popped up. When I asked about it, I was told, "But 100% goes to the housekeepers". Huh? Was that supposed to make me feel better? Hasn't the cost of housekeeping always been part of the overall bill, and hasn't the decision to tip or not always been with the guest? This is simply an unfortunate new hidden charge to the room rate.

Lovely hotel, in a very convenient location, walking distance for Harrods and Sloane street. The bedroom was a little larger and better spec. than others we have stayed in London. Friendly helpful staff.

Return visit, very quiet hotel which is convenient for shopping and nearby restaurants. Room was very comfortable and all staff were attentive but not in your face. Breakfast room was very nice and service excellent (in particular from one lady whose name escapes me). Overall a lovely retreat and of course also convenient for walking in the local parks.

Great as always!

breakfast and bar staff were wonderful

Wonderfully appointed property in a quiet area with very attentive staff. Can’t wait to be back!

What truly sets this 41-room boutique hotel apart is the people who manage it. They are exceptionally kind and helpful, consistently going above and beyond to assist guests and make them feel genuinely welcome. Their warmth and attentiveness create a personal and memorable experience that is indeed very rare to find.