We were staying after going to rugby at twickenham, so didn’t check in till the evening. Not very warm and welcoming on arrival, Room was clean however kettle had mould which we had to request to be swapped, water leaked through shower screen so floor was soaking wet, basin drain has partial blockage very slow to drain. Aircon controls requested key card in slot by door, no slot by door. All of the above we likely would have probably not cared about previously excluding kettle but as the room is adjacent to a street and few doors down from a kebab shop which we didn’t know until moments before checking in that evening at 8/8.30pm. It was really noisy, cars parked outside playing really loud music so much that someone else shouted out to them to turn it down but using a few selective profanities! Loud customers walking right outside the front of the room. Even with closed windows it was really loud. Just had awful nights sleep as a result. Would advise that anyone staying requests a room not at the front of the building Good selection at breakfast though.

Extremely helpful and friendly staff. Room immaculate and very comfy bed. Great location although the car park is a bit of a walk with luggage etc. Bar prices a bit steep even for Windsor!

The dining room has a great view across the Thames and the hotel is very close to the station so very easy to get to.

Very friendly staff, room was perfect, location and value for money.

An excellent hotel in an amazing location. The staff couldn’t have been more helpful

Old charm with modern touches.

A beautiful hotel, fantastic location with great facilities and staff. Will definitely go there again.

Charming hotel. Beautiful view of the Thames across to Eton. Staff super helpful. Highly recommend

Everything was perfect, couldn’t fault it at all

Room was great, but was emailed to check out electronically and didn't receive an invoice (statement of payment). When I requested an invoice I was told that they couldn't help me as I have to contact Hotels.Com, which I dont know how to do. Not a great customer experience from my perspective,

The only downside to the hotel is the lack of parking. Whilst you can pre-book reserved parking at the railway station it's a 5 minute walk away, so not ideal with luggage, particularly if it's raining. However, that won't put me off staying again as everything else about it is wonderful! Our room, which was an executive king size, was lovely and big and the bed was very comfortable and much bigger than our king size bed! The breakfast is self service and has a wide variety of pastries and cooked breakfast and even has a pancake maker, which I didn't try but I might next time! We ate in the restaurant one night and the food was very nice, with a good choice. The views of the river from the restaurant are lovely. We stayed because we were going to Windsor races and you can't get any closer to the promenade to catch the boat to the races! We also managed to get a last minute booking to go the Theatre Royal, which is a couple of minutes walk away. The hotel really is in a perfect position! All I would say is that if you struggle with stairs, make sure that you ask for a room on the level, or in their courtyard building rather than the main building. The main building doesn't have lifts (it's listed) and the stairs are windy. I will do that next time we go because my knees will thank me! We have stayed at two other hotels in Windsor, but I think that we will be staying here from now on. I don't think that it can be beaten for comfort, food and it's position.

Such a lovely place. Clean. Friendly. Perfect

This hotel is well-located, just around the corner from Windsor Castle, one block from a major train station and just a few blocks from the second major train station. Rooms are spread out over several buildings on the same quiet dead-end street (the end of the street is the Eton bridge). My room was tiny but cute and comfy. The staff was fine but not super warm and friendly. Breakfast was fine, not great. The hotel while I was there was full of businessmen there for several conferences, so the restaurant was always pretty loud and rowdy.

On the whole a good experience except for the food in the Brasserie. Very underwhelmed by the 2 dishes we chose. Stale bread with the salmon and a very basic charcuterie board with the blandest cheddar I have ever had.

Excellent hotel , great position for exploring Windsor , beautiful upgraded rooms, good food. Only slight negatives , receptionist was a trainee and had no knowledge of history of hotel and we noticed people asking about it .

Room very modern. Excellent shower.

When I book a hotel, I hope to stay in the hotel, not be plonked into an outbuilding across the street and definitely not in one that was freezing cold and opens directly onto the outside. It's a bit mad to have to put your coat on to go to breakfast. Imagine if I wanted to go to the spa! When I mentioned how cold the room was, I was told 'oh, don't worry, it will heat up in 30 mins, the aircon is tempermental so don't ask too much from it too soon!'. Erm, thanks for that! After asking, someone kindly bought a radiator. Three more quick things. 1) Aircon was then (really) noisy all night long! Lots of gurgling and throttled noises. 2) Breakfast location was fabulous, overlooking the river. Breakfast content was pretty poor: packet cereal, typhoo tea and powdered scrambled eggs etc. Didn't quite match the grand location. 3) No heating in bathroom really. As my room was basically over an entrance of a stables or garage, floor was stone cold.

Really easy lovely location staff helpful clean hotel great food too

Lovely place to stay

I stayed at this hotel because I got bumped from my flight out of Heathrow and had to stay at two additional days. The location was perfect along the Thames River there are many walking options right next to the hotel. The breakfast was one of the best I’ve had while in Europe.