A very pleasant stay in an ideal location in the Kensington area (perfect for the museums and V&A hall etc). The room is small! However it was very clean, the check in and check out was very efficient, and it all worked perfectly for the purpose of our stay. Would come again!

Lovely old building, amazing shower and comfy beds

Close to tube station and great coffee shops and bakeries

I booked last minute and stayed in a cute single room not far from the Gloucester Road Underground and several restaurants. Staff was helpful & friendly!

Clean room, good location, WiFi good, bathroom a bit small hence not quite a full 5 stars.

Very helpful staff and a fantastic location

Only stayed for one night, but the stay was fantastic. We stayed in a quad room, one queen bed, and two twins. The room was incredibly spacious, and had a lovely stocked bathroom. The view looked right over the quaint neighborhood street and it was so picturesque. They held onto our luggage while we explored the rest of Kensington. The natural history Museum is also a quick five minute walk nearby. Would highly recommend this place to stay!

The room had everything I needed for my layover in London. The staff was very friendly and attentive.

Staff were very friendly & attentive. Room was perfect for a 1 night stay. Location was very good with bars & restaurants close by. Handy close to tube station as well. Peaceful location as it was set off the main road.

Upsides: staff pleasant, clean, lots of hot water in the shower, great location, lovely architecture. Downsides: amenities limited; room small and basic. Room service dish not as advertised. Lift not working so climbed up 5 tall flights of stairs to small bedroom. Had to come back down to pick something up and up again - 15 flights of stairs .. thank goodness i'm not too old to do it and had my back op a couple of years back! No advice sent out before arrival and I checked in to the hotel at 9.30pm. Not appreciated.

Room was nice, staff were helpful, bar was pleasant, location was good. Unfortunately the lift wasn't working, and our room was on the 4th floor, which was a struggle for my husband who has knee problems. If it weren't for that, it would've been 5 stars

It was a great stay inn the right part of London. A pity the lift wasn't working. Room wasn't made up until the afternoon and the shower was a challenge, could have done with a shelf because impossible to bend over without opening the door. Staff friendly and helpful.

The cooked breakfast was poor. Wasnt fresh and the bacon and eggs were awful. Fruit salad was nice and so was the bread. The hotel was way overheated. The mattresses are old and need changing. The bathroom isnt very clean with lime deposits and hair remains.

Polite, friendly staff - nothing was too much trouble. Restful lounge bar, easy to come back to during the day for a cup of tea. Welcoming, clean hotel - I would definitely stay there again.

Room furniture was old. Most uncomfortable bed I’ve ever slept on at a hotel. Elevator was not working. Left a night early because of the poor quality. The only redeeming quality was the location and the niceness of the staff

Clean room, very large bed, great location It was 3 degrees outside but somehow the whole hotel was absolulety boiling Lift was broken so there was a lot of stairs to go up

Lovely stay

room was good, staff were excellent

Staff were lovely

The room was very clean and staff very hospitable.