Overall Ratings & Reviews DoubleTree by Hilton Jersey City

I travel frequently for work and have had good experiences at a Doubletree before. This was my first trip to the Jersey City location. My initial impression of the hotel is that the staff seemed very friendly, though the facility itself was very outdated and shabby. The lobby and elevators smelled bad…like BO and old food. My hotel room was very clean but had a musty odor. I dealt with it the first night but after a rainy day the second day I was disappointed to come back to the room after my work day to a very musty/moldy and damp room. I called the front desk and they sent maintenance. The maintenance employee immediately commented on the strong musty smell and dampness in the room. Even the carpets felt wet. He determined the that the ac/heat unit under the window was the culprit, likely worse due to the rain all day. He let me know that he would let the front desk staff know of the issue, stating he thought they would likely give me another room. Later he returned, very apologetic, that he had talked to the front desk staff and they could not move me due to the hotel being full. At this point I just turned on the heat (in July heat) to try to dry up the room a little bit. This was mildly effective. I was up frequently through the night because the smell was so strong and random people knocking loudly on my door in the early morning hours. I finally just got up and went into the office to get away from this hotel. Will not return.

Spacious and clean

We enjoyed our stay at the Doubletree in Jersey City. It was easy to find and to access. It was centrally located. The staff was great, especially the front desk staff. We will stay there again in the future. Thanks so much!

Nothing exceptional about the property. Close to lite rail. Service in dining facility great during breakfast but lacking in lunch and dinner. Limited menu items.

Wonderful and friendly staff. Very helpful. Thank you so much.

Beautiful area with plenty of restaurants, train station, water front

Location was great and safe. Ladies at the front desk were incredibly friendly and helpful. Room was perfect. Only complain would be that the beds and pillows just atent very comfortable, and the breakfast is widly overpriced for mediocre food.

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The ladies at the front desk were friendly, sweet, and top notch. The walk to the subway to get into NYC is close. We felt safe around the hotel.

Amazing experience. Really professional front desk and the same time really sweet and care for our comfort.

Great hotel and staff were fantastic!

Frony desk staff was very helpful and professional.

The skyline view was perfect! Beware the extra deposit of $100 per night.

Location was convenient and walkable.

The front desk staff were very helpful. As for the room, the bathroom sink was leaking and smelled moldy.

I had a great time. The staff was friendly, the hotel was quiet. Situated near a mall.i actually went to celebrate my birthday solo and enjoyed every minute of it. Stayed in a junior suite, quite comfortable and clean.

The water quit working then was asked to leave wasn’t even checked in for a full 24hrs

I have younger children. This is the only hotel we have gone to where they were welcomed in such a heartwarming way. My kids loved everyone there not just the staff but the other people staying there. We will be booking at this doubletree for every visit to Jersey from now on. Thank you to everyone for all you do.

My favourite things about this hotel were the staff, the cookies, the comfy pillows, the proximity to Manhattan transport and the cookies

The front staff was so friendly and helpful. The room was clean and spacious. On site parking was convenient. Great location!