The phone in the room didn't work. Neither did the "home" button on the tv. The front desk was not reachable by whatsapp nor phone. So "room service" involved walking several hallways to the elevator, going into the lobby, and ordering from the bar. What's the point of room service at that point? Large lamp in my room died halfway through, but can't contact front desk, no phone, just another long trek to the front desk. When I checked out, I waited 10 minutes because 1 person waited on 4 parties in line. Shower water pressure was not good. I know it's an airport hotel, but for almost $300USD for one night, it was a piece of crap. Location to airport was great, but so is the Moxy and a few other hotels nearby. Disappointing.