Overall Ratings & Reviews MainStay Suites Northbrook Wheeling

Place had a smell to it like a stench a lot of cigarette smoke. Very dirty carpets. Toilet did not work at all so I had to use the bathroom elsewhere

Everything is at it’s best.. cleanliness’s, staff and helping approach towards customers

Pet friendly. Carpet in hallways severely stained with accompanying odors. Odd noises in the night. ( Banging, shouting, etc)

They have people with apps that can steal funds. They would not allow the theft. The people needing to theft were stolen from by someone else.

It fairly inexpensive but it’s dirty, the staff is absolutely no help, the maids don’t know how to clean, can not get towels only between certain hours and of course I’m working those hours. I would not recommend.

Internet really mess up, lobby always smelling

Dirty and smelled bad

Very run down extended stay hotel.

Hotel Strong foul odor in hallway and room. Bought Lysol to reduce smell Furniture is gross, stained, sticky, stinks. AC looks as mold is growing inside. Dirty walls Microwave filter was so greased over it couldn't be removed to rinse. Water pressure on shower was low and the first two nights didn't get hot. People living at hotel were sketchy.

odd smell throughout property and especially in the room - otherwise mostly fine

Everything is dirty. The hallways smell terribly. Could t even sit on the couch it was so disgusting

The property was well maintained, the room was nice. The only drawback was the receptionist. She was busy talking on her earbuds. Didn’t even greet me and didn’t talk to me. Didn’t tell me where the elevator was or if there were any carts to carry our baggage.

This was a last-minute booking for a work trip and never again will I stay here. It is extremely dirty and the though the staff was nice, me and other guests had to wait around for 10 minutes before they let us check in with arms full of luggage. The breakfast that was out in the morning was just coffee, a complete false advertisement. All the carpet was extremely dirty and warm. Random stains on the ceiling, floor, and even the chair in the room had very suspicious stains on it (see picture). I was so disgusted I almost didn’t stay the full night.

Customer service does not exist.

Not good but not bad

To begin with, there was no one at the front desk. When the front desk staff emerged from the restroom, I greeted her, but she simply glared at me with an angry expression. I repeated my hello, but received the same response. She clearly wasn’t pleased to be at work and was not at all welcoming, particularly the woman with red hair at the front desk. Additionally, the room I stayed in was somewhat unclean; the carpet had a bright pink stain, felt grimy, and the refrigerator was excessively noisy at night, disrupting my sleep. As a result, I lost sleep during my stay. As I returned at the hotel, the same staff was just hanging out with her friends in the lobby. I said hello and she just ignored me and continue laughing loudly with her friends.

Rude customer service. No service at all

the manager Lake she is not nice, rooms are clean, fire alarm was all day without notice and needed to leave the room for 8 hours had to leave 2 days earlier but the manager was nowhere to be found to get my refund even thru it was during weekdays .

the hotel is clean for the price paid but the staff are not nice at all. During our stay of 2 weeks you are allowed to request toilet paper only from front desk between 7am and 3 pm…any minutes after you will not get…also we left 2 days earlier and the manager Lake was nowhere to be found to talk with her about refund during week days…

Ok for a night but there were several issues