We arrived at 1 as we planned with the staff. We were given a room at 4:30 at the top of 6 flights of stairs with a telephone that didn’t work to call the desk. The room had no air but radiated heat, so it was uncomfortable at night. The staff was extremely friendly and polite. They actually carrier our luggage up those 6 flights of stairs. We couldn’t ask for nicer people. The couch in the room was extremely low quality and the only thing to set on if you wanted to watched the television that could not be watched from beds. The towel warmer didn’t work and beware of children taking a shower. I honestly believe someone could be seriously burn themselves in the shower.

this is a lovely castle. the room was very comfortable. the desk staff was not as helpful as I would have liked. they really need to update their website to reflect what they currently offer. we were asked about reservations to the falcons. we had no idea what she was talking about because nothing is mentioned on the website

Totally wonderful place. They treat you like family. Great food. Great ambiance. The spa however was closed.

Gorgeous castle close to Edinburgh! So far the main areas are renovated and they are stunning. The aesthetic blends castle feel (gold mirrors, beautiful wooden buttresses, textured wallpaper) with fabulous modern touches (lighting and tiling). We stayed in suite 27 and it had luxurious touches throughout (copper bathtub, double headed shower, new tiling, beautiful new bed) mixed with remnants of the castle feel (tapestry headboard and ancient well (secured) . The bar was classy and had a wide array of wine and full bar on display. The dining room was gorgeous and we had a phenomenal dinner and breakfast. The library is a great spot to read and has a hidden whiskey room. Ask for the castle tour! So glad we stayed here!

Fantastic 2nd honeymoon dinner in the Dungeon!!!! Took a great hike around the property the next day, with a visit to the falcon habitat. The Falcon caretaker was very friendly and knowledgeable. Having never seen a falcon up close, it was a real unexpected treat.

Excellent staff and great room

Everything was lovely apart from the fact the spa was out of order i was not told this on arrival or when i booked i even asked the staff what time the spa opened in the morning to be told 9am then no spa the whole reason i booked emailed the hotel only to be met with an apology i would have liked a refund so i can book another spa but no they took some money off the food but that in my eyes was no good so wont be staying again

Lovely staff, clean room

The staff is extremely friendly and accommodating. The room was immaculate. They are mid-renovations. I believe we got a new room. The view was incredible. We also ate in the dungeon for the tasting menu andand enjoyed the

Refurbishment work is transforming the hotel. Once the spa reopens and the log fires are burning it will be a perfect destination.

Exceptional cleanliness great rooms and first class food

Ruth was a super star. She gave us a personalized tour and regaled us with historic lore. Our bar experience was also pleasant. When we arrived, we had tea service.

The room was brilliant.

Really a review ?? So no hot water at all in the entire hotel and no prior notice of it and the loudest noise starting in their building site well before 6 am next to my window !

A beautiful place to stay. Service from check in to check out was great, parking was convenient, and the room was clean. We had dinner in the "dungeon" with the pre-set tasting menu and it was extraordinary. We di did not utilize the spa area so I can't comment on those services. We would definitly stay here again.

Manager was awesome, had a great stay.

Went to the bar and never got any service. My wife had to go ask for a menu and she was directed to the table. After getting the menus, it took over 45 minutes before anybody ever even came over to ask us if we wanted something to drink. At that point it was too close to dinner and way too late. Internet connection was awful most of the location was under renovation and unacceptable. Spa had nobody attending it to make any kind of reservation. Fortunately, we got an upgrade as we were scheduled to be placed in the loft which is away from the castle. The above noted the seven course meal was absolutely phenomenal very romantic, and the service was great

The dinner in the dungeon was a waste of money and time. Was a tasting and it was terrible and overpriced. Stick to there other restaurant and understand this was eich people mess?

Room was very dated and bathroom was cracked tiles and felt dirty. Castle is stunning outside and maybe going through renovations. Staff were good.

Loved staying at this castle, so cute and a fun experience. The breakfast was delicious and the bar had great cocktails and friendly staff. The rooms were clean and cozy. Would definitely recommend staying here.