Overall Ratings & Reviews Best Western Plus Elgin - Chicago

Did not get the room I paid for. The manager offered to change our rooms and then never did. Plus the included breakfast was not included, the hotel was under construction and there were open hazards, nails, screws and razor blades left out everywhere, the pool was out of service for half our stay, disruptive neighbors, no back entrance access and parts of the outside veranda are blocked off and rude, unhelpful staff. This was below subpar service for a 3 star hotel.

Nice and clean Hotel and friendly staff!

I like that it’s in walking distance from the gas station along with it being in a safe area.

Atmosphere is good, nice courtyard. Don't like the new renovation color scheme

It was nice

The property is very good. Currently the building is being renovated so soon it will be even better

It was very convenient to our venue. Clean and beds are comfortable.

Very clean considering under renovation. Beds are very comfortable. Just missing one thing pastries for the coffee.

All in all great value. Staff was extremely nice.

Property is currently going through renovations. Rooms are not completely renovated. Our room was partially renovated but not complete. Walls had repair work done but not yet painted. There was no curtains but had transparent pull down shade that did not keep out the sunlight or eliminate someone seeing in. Ice machine was not available as hallways were goimg through renovations as well. Work being done during early morning hours, so could not sleep. Staff was friendly. Im sure when work is completed it will be a nice hotel.

Abc

In all fairness the hotel is under rennovations. The room was newly rennovated, bedding very comfortable, and clean. The shower did not drain properly and the water from hot to cold was reversed. From a value perspective, all was good and I would stay there again for the area and price point.

Room was fine. Pool closed. Construction in parts of hotel . No breakfast buffet.

All good

Renovations taking place without notice. Kids r

Great place to stay. I recommend it!

The hotel is in the process of renovating. We stayed in a newly renovated room, the layout was done right. There were separate seating arrangements to watch television and converse. The black out shades didn’t allow a sliver of light through which I love. Overall the room was comfortable and clean.

Friendly staff, however the building is still under major renovations. Its going to look very nice and our room was nice, but the large drop clothes in the lobby and on the floor really gave the under construction vibe

Overall good. No breakfast options.