Clean room,spa good customer service,

Friendly

The best property in Calgary, Staff have always been amazing!

We paid for Fairmount gold and we were given non-Fairmount gold without our knowledge. And this is not the first time they have done this to us at this hotel. They’ll check you in as Fairmont gold then they send you to the lower floors that are not Fairmont gold. And if you book with Expedia, they’ll always put you on the train track side. Will not stay at this property again after being cheated twice in a row.

We booked a Fairmont Gold junior suite and everything was perfect, the staff make you feel like you are a VIP guest. From checking in to check out staff went out of their way to make your stay perfect.

The facility completely failed to provide air conditioning, despite charging more than $2,700. Instead, they insisted that only a fan would be available, which led to severe suffocation and made the stay intolerable. This was by far one of the worst experiences of this trip. On the final day of my stay, the suffocating conditions triggered one of the worst migraines I’ve ever had.

It is showing it’s age in spaces like the bathroom and guest room but it was very clean snd the staff were excellent.

love it stay often

the location in downtown Calgary was awesome. very walkable!

Ambience and grand feeling !!

There are multiple train tracks directly behind the hotel. The room I was given was right above the train tracks. From the time I check in at 8 pm until 11pm at least 10 trains went passed or parked directly outside my window. I contacted the front desk and asked if I could move rooms. I was told someone will call me back soon. 25 minutes later no one called me back so I called the front desk again and was out on hold for another 10 minutes. When someone eventually picked up my call I was told they can’t move me but will offer me a breakfast credit. Over all this hotel is over priced and under valued. I will not stay here again. It’s definitely not the standard I’ve come to expect from the Fairmont brand.

Beautiful, historic building with wonderful staff. Ben, concierge, was great! Check in was poor. Waited in line over 30” and our room was 1 3/4 hours later than check in. We didn’t have a place to change clothes.

Service of staff was excellent

Iconic Hotel that's worth staying at. Beautiful interior, rooms and great dining in the Hawthorne. Loved it!

It is a beautiful place to stay, great location for down-town walking and access. There is only paid parking so if you don't want to pay, you'll have to find a location on the street somewhere. We'd definitely stay here again.

One of the best in the Fairmont family. Generous rooms, excellent staff, wonderful amenities

Beautiful property, delightful staff, and delicious dining!

friendly staff, very convenient location!

The friendliness of the staff.

Wonderful property, would definitely recommend!