*

The hotel itself is gorgeous. The room was a little underwhelming. Not up to date, but does the job. Very comfy overall. We did have an issue with a sewage smell coming from our washroom halfway during our stay so that was a bit inconvenient but I know it’s not on purpose

Excellent location in beautiful historic building. However, rooms are small and showing wear and tear. Can hear other guests in neighbouring rooms and hallways. Small pool was always overcrowded. Restaurants not very family friendly.

Clean room, super professional friendly staff.Javier was exceptional at check in and follow up on our stay.

Not a 5 star experience, old hotel with dirty rooms.

Very high price for what you get. The coffee maker in the room was filthy and unusable. At the cost of the small room I expected breakfast to be included.

Clean, quiet room with comfy beds and lots of pillow choices.

My biggest concern was the exceptionally long time it took to check in. After a long journey, I was left waiting approximately 30 minutes to complete the check-in process before I could access my room. This was far longer than I would expect at a hotel of Fairmont’s reputation and made for a very poor first impression. Unfortunately, the experience did not improve after check-in. Extensive maintenance works meant that reaching my room involved a lengthy walk through the hotel. While I appreciate that maintenance is sometimes unavoidable, I was not informed of these works before my arrival. Had I known in advance, it may have influenced my decision to book. I was also surprised that there was no contactless (“tap”) payment option available when taking the security deposit. This felt very outdated for a hotel of this calibre. As I was required to insert my physical UK debit card rather than use my credit card via contactless payment, I incurred foreign transaction fees that I could have avoided. This resulted in an unnecessary additional cost that arose purely because contactless payment was not available.

The entire staff ensured this is “The Hotel” to stay when visiting Toronto!

Great!

Best location and still a lovely, old hotel!

Our stay was delightful - however it was amazing for the experience. What was lacking was the cost of the room (2nd floor one bed) being sky high and having fixtures from the 70s/80s in the bathroom. I’m happy that I had a discount on the room or I would not have been please to spend $500/night to have older fixtures. Would I come back again? No - I got the experience of the Royal York and seeing the inside - but the stay itself was not worth the money. I have stayed in more modern for less.

The Fairmont is such a gorgeous property. It’s a lovely place to stay and a treat. The staff are excellent and the entire building is so well appointed.

The best thing about this property is its location. the rooms are extremely small, the bathrooms even more so...cannot be two in the bathroom at the same time, not even for a minute. everything is clean, and the rooms are good, just not worth the price you pay for a room. what makes the price worth it is its location! that is truly unbeatable...directly across from Union Station, The Path underneath it, minutes from Rogers Center, we walked everywhere!!

Staff is great

Very nice hotel

Bathroom was a big disappointing. Paint flaking from the ceiling and tub was old with clear damage

Nice place, excellent food

Bien dans l’ensemble.

This is a wonderful hotel right in the thick of things in Toronto. We loved staying in this beautiful place filled with flowers and very ornate. Could not have been better!