Everything about the hotel, the room, the extraordinarily kind, helpful, competent, and efficient staff at the front desk, all was exceptional. The only problem was that the lobby was not air-conditioned and so when one enters of the hotel in summer heat like we’ve been having recently, one actually doesn’t want to be there. Management must air-condition the lobby. The other problem is that there is a flight of steps to get into the hotel and no way around it. No way of summoning anybody to help with luggage if you can’t manage. But both of these are things that I think management will be able to take care of and other than that. It’s a wonderful, wonderful hotel and in a fantastic neighborhood with super proximity to the Museum Quarter.
