GOOD HOTEL TO STAY

Ample parking, room very clean. We knew that the property is under renovation but no overhead light in room. No security latch on door. No weather stripping/trim around door so noise and light carried in very easily. In the morning was loading belongings into vehicle and was locked out of room. Instead of just fixing and getting me a new key so I could get the rest of the belongings had to hear about all the ways that I might have put security latch over the door. Not sure whey we were put into an unfinished room. Think will be nice in the future when more fully finished.

Room and bathroom were very clean, lobby was very nice and clean, and staff were able to check us in early. The compressor on the mini fridge in the room was exceptionally loud, something I hope is addressed by our next visit!

The staff support was lacking. The heater was not working in the room and even after switching the rooms, it had the same issue!

Very clean

It was fine

Rooms were clean and comfortable. Staff were excellent, friendly and helpful suggesting things to do and places to eat.

The staff was lovely and explained everything perfectly. The room was spotless. I love that they have true blackout blinds. The only reason I give a 4 out of 5 is because it was very hard to regulate the temperature in the room, and my bathroom sink drained slowly, but it wasn't enough to complain about. Oh, and you get a breakfast voucher to Stacked next door. Who doesn't love that? Overall I loved my stay and would stay again.

Spotless and very helpful Staff

yes

The hotel is almost done its renovation which will include a pool and gym.

Nice and clean a lot of running options around

Just needed a good room to stay in while visiting my daughter 7 grandson

good clean hotel for comfort inn standards

Staff very nice

The room was clean and the staff was friendly to approach. Things to improve would be to have more hangers in the bathroom, having a shower soap, better wifi connection, better parking space and to have atleast some items for breakfast in the property itself rather than just coffee and tea.

No elevator

When we got into the room, my wife took off the bedding to check for bedbugs. They use mattress covers that only partially cover the mattress in the centre, with elastic corner pieces. My wife found bugs, and black hairs on it. She took photos, and the lady at the desk noticed that one looked like a bug with larvae. She sent them to the Manager, and we were told they had no other rooms, but someone could vacuum and change the bedding. We said that we weren’t staying there under any circumstances. We drive from London Ontario for the holiday, and after such a long drive, this was the last thing we needed. They talked about some type of compensation…whatever that was we heard nothing. We thought the Manager would call us directly, we received no call. They’re doing construction, so it was messy. We ended up staying at Tru By Hilton, which was amazing. Unfortunately for us, our 2 night stay cost more money than we anticipated.

Good

All good. I understand that building is under construction