Mathew on reception was outstanding

Clean room but old and need a renovation. No swimming pool. Staff were pleasant and quick.

Enjoyed our stay. Very clean well maintained. Staff were excellent

The staff were excellent, and super helpful. The underground parking is convenient and easily accessible. The hotel was quite noisy but it is Banff, we were woken up a few times during the night.

The rooms Need updates No water in the hotel We were told to walk across the street to the grocery store to get water . The blankets in the beds smelt dirty.

Clean room, Staff are very nice and accomplished. Parking is safe.

Right on Banff ave close to lots of stores and restaurants.

Excellent parking , Jenny at check in was fabulous and helpful. Room was nice and clean with super comfy beds. Hot tub really small.

parking was ok did not use bar

The room was clean, the staff was AMAZING, parking was additional charge but it SHOULD NOT be ALL season. One other thing was the microwave, I feel like that should be in the room especially because we had kids with us and to warm food.

Could have a better menu at the restaurant

The room was not cleaned to an acceptable standard, and the windows were notably small. Overall, the experience did not meet the expectations I had for this hotel.

Room was dated.

Great service, the restaurant beside hotel was great pizza.

Fantastic location. Disappointed that there is no microwave in room

Great location and facilities, friendly staff

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Location is very convenient. Close to downtown and on the side is sobeys IGA. Room is spacious and quiet. Could use a better pillows.

Good

Spacious room, perfect location, lots of public area on main floor, lots of underground parking. Of course, friendly staff