Flawless experience from check in to check out

Staff were welcoming and helpful.

Parking was safe. Staff friendly and helpful

Great hotel and location. Stayed here for New Years Eve party and then out on the terrace at 12pm for a fantastic view of London and the Fireworks. Room was pleasant, clean and big enough. Rate included breakfast which was a buffet of hot and cold, well prepared and good selection.

Beautiful room. Stunning building. I was in the Piccadilly room and it has lovely views and is a really comfortable room. Stairs to get to room are narrow and could be awkward if you are less mobile, so bear this in mind. Its a lovely hotel, and I am looking forward to staying again.

Was very nice place, quite and beautiful surroundings.

Staff were great, food was good, rooms need a face lift a bit

Just checked out after one night, my husband comes to Elstree once a month having used the Manor for almost 5-6 years. I have been on occasions, but sadly this time saw a drastic change in it. Our standard double room was just that. Standard! The bed was very small, pillows uncomfortable and room hot. The bathroom, although having a fancy Japanese style toilet, really, really needs gutting to say the least. The grout is mucky, as is behind the sink, the shower sits over a bath with an old fashioned bath protector that is a grimey colour. Paintwork has come off the bottom of the bath panel all the way along, there's no bin, the cups are the cheapest form of squishy plastic (no glass cups), no flannels or box of tissues, and the whole room really does need renovating. There are no waters in the room either. The long annexe from room to restaurant/reception is freezing with no radiators on at all. The dining area is now in need decoratin. If you sit by some windows you are very cold although the view is lovely - whilst sitting by a radiator you roast as they're on full, there doesn't seem to be a happy medium in temperature settings. Christmas lights are up - inside the restaurant area... but rather than a subdued setting, they're on a multi flashy setting which isn't very conducive to evening dining. Our evening meal was very nice, but served on cold plates, breakfast good. Sadly, came away with that, not sure if we'll go back feeling.

Everything about our stay ticked all the boxes, bar one. Pros: Helpful welcoming staff, good food, beautiful accommodation. Cons: Not really suitable for anyone with mobility problems. No ground floor rooms in main building and no lifts. The are steps to every bedroom.

Room clean and tidy. Staff very polite, friendly and accommodating. My wife needed a room with reasonably easy access and the initial room allocated was difficult for her so the receptionist searched for another room more easily accessible even though the hotel was full.

Staff were very good, food was great. The room was if a little dated.comfy

Room was clean, bed comfortable, shower good, dated though. Mirror in the bathroom was dilapidated round the shed and the toilet seat, while functional, just wasn’t made for that toilet. WiFi in the room was shocking. Trying to watch Netflix was a waste of time as kept buffering. Staff were lovely overall. I stayed 15 years ago when it was called the Edgewarebury and it hasn’t changed a bit. Breakfast great and restaurant good but not a lot of choice.

We stayed from 31 October to 2 November, and unfortunately the experience fell far below expectations. We had been looking forward to the trip for a special occasion and were travelling with our baby, but the conditions in the room made it very difficult to enjoy the stay or get proper rest. On arrival, the room appeared noticeably outdated and did not resemble the images shown online. It was also excessively warm, around 26°C according to our own thermometer, and adjusting the thermostat had no effect. The temperature remained high throughout the night, which was extremely uncomfortable, especially with a young child. There was also a strong smell of smoke in the room, seemingly coming from the hallway. This created an unpleasant environment and made the room feel unsuitable for a family stay. As a result of these issues, we left after the first night instead of completing our planned two-night stay. After leaving, we reviewed the photos online and realised how different they were from the room we were given. We also noticed other guests expressing similar dissatisfaction during check-out. When we raised our concerns with the management team, the response was dismissive, which added to our disappointment. Overall, we would advise future guests to take care when booking, as the online presentation did not reflect the reality of our experience.

Jo, at the reception and Kasia at the restaurant were amazing!!

Everything was great

Very friendly staff!

Very disappointed. Entered the room and noticed multiple blood stains on the carpet and a dead bug squashed on the wall. Later found blood stains on the bed sheet too. Told the receptionist about it and they didn’t even apologise. Shower it terrible too. The grounds/area is nice though - I’ll give them that, the rest is poor and definitely not worth of 4*.

Convenient

Very dated property was peaceful and truly a lovely stay

Very comfortable room