Overall Ratings & Reviews The St. Regis Venice

Our stay at The St. Regis Venice was absolutely fantastic. From the start, the staff was so helpful and attentive, ensuring that every detail was perfect. We requested connected rooms, and not only did they accommodate this, but they also gave us an amazing upgrade, which was such a pleasant surprise. The room was spotless and very comfortable, and the entire hotel had a warm, elegant atmosphere that made us feel instantly at ease. We also arranged a private transfer through the hotel, and it was completely seamless. The third-party company they worked with was excellent—professional, punctual, and exactly the kind of high-quality service you’d expect from a hotel like this. Every interaction with the staff was lovely, and you could tell they genuinely cared about making our stay special. From the smooth logistics to the little thoughtful touches, everything added up to an amazing experience. This was one of the best hotels I’ve ever stayed at, and I’ll definitely be returning. Highly recommend!

Pricey as expected but accommodation and services didn't meet accompanying expectations.

Very beautiful, luxurious yet comfortable hotel

The property was immaculate, a few from our terrace was stunning, and every single staff member was kind, pleasant and super helpful.

Breakfast was amaizing. your two bar was exellent. and The location of the hotel is very convenient. my only complain is we stayed room 4327 and all the pillows was not smeling good please check .

We stayed at the St. Regis for 6 nights in July for our second time. It fully lived up to our high expectations, and the hospitality/service was even better than the last time. This is THE best place to stay in Venice, and the location is unbeatable. Special thanks to Andy and Adriana at the front desk for taking care of all of our requests and for going above and beyond, Veronica at breakfast for her warm hospitality, Alessio at the dock for his helpfulness, Mahaman and the house keeping team for their attention to detail, and to the entire team at St. Regis for making our stay so enjoyable! We hope to visit you again soon.

Everyone was so nice and our room was magnificent.

I was disappointed in the hotel facilities. I thought this was going to be our favorite hotel. We paid the most for the rooms and wanted it to be a great experience. However, it just wasn't. We just felt like the service was not up to par and the rooms were insufficient. The bathrooms were uncomfortable and we could mot walk past our bed without hitting the tv. While we were in our terrible room, the ceiling began to leak and flooded the floor. A repairman was sent to fix it while we were in the room. We asked to be moved and the hotel did comply and gave us a nice gift. The restaurant at the hotel was very nice on the water but when my son showed up in flip flops, we were initially turned away. Overall, I felt like the facility was old and dated, took tol long for checkin and rooms were small and uncomfortable. Location was good, but likely would not pay that price again for the same experience.

The pluses: A beautiful property with a more modern, art deco feel. The patio by the water has a lovely view, and bed very comfortable. Great art and creative interior design. The challenges: Because there are so many people checking in and out at the same time in a smaller space, it feels crowded and hectic. I emailed butler service multiple times before arrival and only one response. Our room would not cool down at night. In the lobby restroom, they had ran out of drying towels and lotion. No milk or cream for coffee in the room. Many service people felt like they were in a hurry. One piece of luggage was not delivered to our room. After multiple calls, went downstairs 4 hours later and was told, “Yes, we have it. So sorry, we forgot to bring it up.” This was not the luxury experience that I expected.

Exquisite accommodations and staff

Wonderful stay and extremes helpful and friendly staff. Facilities excellent, particularly the bedrooms but …. Definitely pricey!

Elegant property with first grade service for the people that want to pay up

Friendly staff, fantastic view & food, great room service,

Amazing hotel! From the rooms to all the staff were friendly! Always greeting and helpful. Location is 10/10 as well just minutes walk to St.Mark square. Highly recommend staying here.

Incredible staff who helped with every question and piece of advice we needed. They also arranged transport for us a few times. The Butler service was quick and handled everything we requested. Felt like a luxury cocoon in Venice. Location is great since it's near St Marks yet feels like a world away and is very quiet.

Excellent service from the St Regis pickup at the train station, water taxi to the departure all coordinated to the perfection. Very welcoming and knowledgeable staff

Loved the St. Regis. Will stay there again.

Greatest customer service imaginable!!!!!!! 5 star all the way!!!!

Would be happy to return

The st. Regis was phenomenal. I reached out to them to coordinate a birthday during our stay and they were very responsive, accommodating, and made great recommendations. They organized everything for us and took care of us prior and during our stay. They were gracious enough to upgrade us to a presidential suite just bc it was a birthday and they welcomed us to the hotel unlike any hotel I have ever stayed at. Best service, best food and best rooms. Highly highly recommend staying here and will definitely be coming back. The staff were all amazing, welcoming, informed and every person greets you by name. Phenomenal!