Overall Ratings & Reviews Best Western of Crestview

A lil run down staff was good

When I booked the hotel I was looking for a comfortable bed, a hot shower and a breakfast buffet. Upon arriving I found that the hotel was being remodeled. Boxes of material were piled up in the lobby, the breakfast area, and at the ends of the hallways ... right outside my room. The room was clean, but the bed was too soft, and the water in the shower was tepid at best. There was no breakfast available due to the remodeling, nor was there a computer or printer available for guests. The one bright spot was their employees. They were pleasant and helpful.

Room heat and A/C not working

Very clean bed, bathrooms decent tv and overall very comfortable

This hotel is under construction, do not offer anything, also very strange that I only saw the receptionist once, when I checked in on Saturday morning, the whole weekend nobody was at the desk, a little bit scary that anyone can just get inside of the hotel, no security at all. Carpet was nasty, very bad smell in the room, shower was broken, and I can continue naming things, I honestly didn’t change to another hotel because I can’t afford to lose my money for cancellation, but I definitely will not come back here.

1st room no heat. Doors you had to slam shut to make sure they locked properly. 1st room also had no garbage cans. 2nd room receptical had no cover, bedside lamp was rusty, desk lamp wouldn't work and did not have the security door latch.

Good experience overall. Water took a few minutes to heat up, shower pressure kind of low. Wouldn’t have made anything in the in room coffee pot. No breakfast as advertised. However, overall nice room and good stay

Check in host was excellent,downhill after that! Heat never came on, even when we put heat button on and put temperture at 84 only cold air come out of unit, it was so cold in the room could not take a shower. We both are suffering from head colds today. Also toilet paper holding comes out of wall when you try to use it. Sink did not drain had to hold the stopper on with our fingernails. To top it off hot breakfast was out of order? Even the water cooler was empty. Told all this to clerk when checking out.

Rooms need to be updated. Front desk staff was friendly.

Many usual supplies were not stocked, staff apologized for not having many things. It was clean and staff very nice. Changed rooms twice because the heaters not working, breakfast was more limited than during Covid days.

Not a great welcome, employee stated that she didn’t know if they would even be called the same company because there is so much turnover of ownership. Room was not very comfortable, doors had holes in them. Not clean

Good value for an overnight stay. Lots of construction on the approach roads.

Room appeared clean, the small refrigerator was noisy all night, bathroom exhaust fan didn't work, the beds were hard, the room had ripped curtain and several other small things wrong.

My room didn’t get cleaned in the whole week I was there. I didn’t get any toilet paper when needed. Limited breakfast options and the service was lackluster.

The shower curtains were dirty, towel racks rusted. Window seal was damaged in need of serious repairs. Asked for clean towels staff had to call owner to get permission to give fresh towels and wash clothes. The breakfast was not a very basic cereal milk, fruit.

Checked in and there was no towels or soap available. The staff indicated that they had ordered the soap but did not know when it would arrive. How could you possibly rent out a room without the basic amenities

Clean, quiet and very affordable. Not a super fancy hotel but rooms seemed to be well maintained and very clean for the price we paid. We had an issue with our first room (security latch was broken) and staff did not hesitate to make it right by putting us in a different room. Front desk staff (2nd shift) went above and beyond to ensure we had a great stay!

I had stayed here several years ago and it was ok. I don't think there has been any cleaning or referb since then. Floors sticky (put down towels to get to bathroom without shoes), carpet and bed linins stained, outlets and lamps grimy, tub chipped and worn. This property needs to be completely gutted and redone. Only positive was beds were not uncomfortable and provided plenty of pillows. Don't stay here until redone.

Staff was accommodating and helpful however rooms are in poor condition, desperately needs updating and several things were broken, missing and entire building is damp smelling.

Paper thin walls and stingy on towels. Never got my $50 deposit back either.