We've stayed at this hotel several times over the years, this year was not ideal. There were a few hockey teams in the hotel for a tournament which resulted in kids running everywhere, games in the hallway, loud music, banging on doors and walls. We were travelling with young kids and we're unable to use the pool for the most part. When we finally did get to the pool, there were no towels available and went and informed the front desk, but no one came. There have been teams there when we've stayed in the past but we never had any issues - the staff didn't keep anything in order. The shower had hair in it when we arrived, and there was no conditioner, body wash available or other personal amenities, like shower cap, q-tips.