Staff are very friendly!

The only reason I rated this 4/5 instead of 5/5 is that I was on the first floor. The balcony faces the pool. There are a TON of people in the pool at ALL times... eventually toddlers right up until 11pm. Great for families. Not great for adults looking to take a relaxing dip. I didn't go to the pool, which was my choice, but being in the main floor, we couldn't open the curtains either without feeling like there were 100 people looking into the room lol Not for me. But amazing for families. Super clean and super friendly staff. The restaurant, Shelly's Grill was great and not overpriced.

Suites do not have separate bedrooms as some of the pictures show. Was told by staff that the place under went renovations which the rooms were updated and nice. But no separate bedroom. They said expedia hasn't updated there photos but nor had the hotel website. Staff wasn't very friendly or helpful.

Disappointed slide isn’t always open That’s the reason we went and couldn’t use it

The quilt is little moist

All good. No complaint's.

Awesome place. A family place for sure

Beautiful pool.

We had early checkin and late checkout . The staff were friendly and very accommodation . The hotel and pool are well kept . Enjoyed the pool .

Very clean and well maintained hotel. One of best we have stayed in Ontario this far and we have been to a few of them.

Good place for family……..

Good

The pool is nice and kept the kids busy. The rooms are different and not the biggest space but does the job if you are there for the kids.

Family Trip, 2 adults and a 4 yr old. Check in was seamless, staff was kind and patient with a sudden bathroom trip by my son mid transaction. He then smashed his lip, and we had counter staff helping with water and whatever else we needed. The pool was the perfect temp, not too crowded. Make sure you remind your kid not to open their eyes underwater because the chlorine is super strong. Room was clean, comfortable and the TV was so easy to link to our Netflix and Disney accounts. Literally every step of the way, this was an A+ experience. As an avid gardener, I have to send my compliments to their garden staff... the plants were so lush and interesting, they were clean (aka no dust) which isnt easy to do on tall palm trees! I had as much fun looking for plants as I did watching the kids pond. Shout out to our lifeguard, he was so accommodating and I never once saw him lose focus on his charges in the pool. If 11/10 was a thing. I'd give the lamplighter staff that!

The room was clean and the front desk were very helpful and polite. The guests next to our room were very loud. Their children played in the corridor until 9:30 pm and nobody from hotel did not say anything to them. The food in the restaurant was the worst food I have ever had in any hotel. The pool and arcade were very clean and the life gaurds were very polite and patient with the guests.

Check in was poor only to find out they put a $200 hold against your card. Which they did twice.

They gave me a room in the back of the building even tho they knew before hand it was a party, I got 4 bracelets for being able to use the pool and explained i would need to get more then that cause It was a party. They said they dont do birthday parties you only get as many bracelets as you have people in the room. Every additional bracelet I could purchase but for $20 each. Last year on the same day I booked a room at the same hotel with the exact same circumstances and they gave me 8 bracelets for the party and any additional were $8 each which is still steep but reasonable. They basically told me I was lying. Ontop of all this, the TV in the room the volume was broken, the alarm clock was set for 6am and 620 after it woke us the second time I almost broke it ripping the plug out of the wall. We were then woken again by staff laughing and banging stuff infornt of our door at 8am until 840 when I finally had to ask them not to. Went swimming after we checked out at 10 - 2 . And no lifeguard even showed up on duty so I wasnt able to get a life jacket for my daughter and the bathroom was closed for the entire time as well it said cause It was being cleaned but wasnt. The water slide was closed our entire stay as well as only 3 jets in the hot tub work.

It was a lot of fun, we'll definitely come back. Pool was really nice, everything was accessible and clean. Definitely a solid stay no complaints.

Good

The bathroom is small and the door swings inward with very little space to spare. Be aware that the waterslide only opens at 5 on Friday and closes at 1 on Sunday so we never got to use it.