Bar staff were appalling. Golf staff ridiculously strict.

Great historic hotel, but too many items where this hotel does not match the price you pay pppn when compared to similar hotels in this price category. Spa - hotel guests have to pay a £40/55pp to use the spa facilities which includes the fire and ice experience. When booking in at the spa you also have to purchase the towelling slippers unless you have your own flip flops. Equivalent hotels include their spas and towelling robes /footwear in the overall price at this price point. The Club - this pool and outdoor jacuzzi . Steam and sauna is included in the price but this is a child friendly pool with slides and splash area so cannot be considered spa equivalent. Bedrooms - have lovely linen and ESPA toiletries but should also have hand cream, and the bathroom essentials such as cotton wool buds, shower hat etc. The Ryder Restaurant This is ok if you like pile them high buffets. However as a gluten free pescatarian, for the price there were no dishes I could eat for dinner so I picked the 1 dish I could have from the ala carte on our first night meaning on night two we had to leave the complex to find alternate food. For breakfast the only items I could eat were the mushrooms, tomatoes and hash browns from the hot counter (as I do not eat diary or eggs as well as meat) and the cold counter was mainly meat based so had some fruit. No gluten free pastries, no gluten free meat free sausages (the gluten free had meat and the vegetarian had gluten). Disappointing :-(

Great hotel, the rooms were lovely, spacious and clean.

No air con in done rooms

Just excellent the hotels attention to detail is first class

Rio was very old. Moved out of first room. Loud generator outside window and wood round lock was broken as if door had been forced. Staff helpful and changed room but had a single bed and mattress was about a foot higher on one side than the other. Not a good night sleep. Was surprised how old rooms were.

Awesome stay - perfect for families. Staff were amazing - incredible customer service. Will definitely be back

Greay

This is an excellent hotel with all the facilities. The staff are incredibly attentive and made my stay a pleasure.

The bed was so confortable. Shower good. Plugs under a mirror above the dressing table, fantastic. Great breakfast, lots of choice. Coukdbt fault the stay at all. Will definitely be back!

Great service

TERRIBLE NIGHT'S SLEEP Underage drinkers playing mini golf at 1:20 am outside my room, and had to phone security twice. As well as this, the walls are paper thin, and could hear conversations in the room next door as well as them urinating. Talked to the assistant manager, and was offer a £12.39 refund - absolutely terrible.

Reception Check-in and porter to room very effecient. No O2 mobile phone signal in room. Room size compact. Described as "Superior King", but on entry definitely small and UK "King", ie:- 5ft. wide, not what I was expecting, ie:- 6ft wide. Bathroom not properly cleaned with dirt around bottom of shower screen and black mould on back of door and bottom of door frame rotten and black mould. Bench seating in restraunt had worn out PVC covered cusghions with some of the PVC covering missing. Food for Dinner and Breakfast satisfactory with poor service.

The advertised school holidays parts were not what we were expecting at all.. movie room with popcorn etc - was some dirty bean bags and no film playing. It was in the same room as the games so you couldn’t sit and watch a film. We didn’t find a sweet cart which was advertised. The new pool area is amazing. Great for kids! And very warm. Would definitely recommend. Communal areas could do with an upgrade and the rooms. We ate in the Ryder grill and opted for the sharing chateaubriand - for the price it was we were extremely disappointed, it was quite cold, not presented very well and lacking flavour, but with a toddler past her bedtime we didn’t have the time to send it back and wait for new food. The breakfast choices and quality was also really lacking. The breakfast food was also cold. Overall disappointed with the food here for the price it is

Not what I was expecting at all! The hotel was clean and the breakfast was good. I slept very well. When you hear the name Belfy you expect something special but it was a bit of a mix between Butlins and Wetherspoons. We stayed for two nights. Sam’s bar was loud as expected with golfers enjoying well-earned drinks. We tried to book a table for two in the dining area but were told it was first come first served. An hour later we returned to find a table of 16 had been reserved! I was not happy. The main bar had live music which was good but there were lots of drunken groups, including hen do and birthday parties. We also visited the swimming complex where the staff were friendly and helpful and there was something for everyone.

Four of us ordered food at the sports bar, 2 came with in 15 mins, then next 2 took 1hr 10. Every single time you go to the bar, they ass service to this. Everyone that was staying had to ask for it to be removed, staff were pretty miserable. Especially after asking fo the service to be removed. We were woken up at 2am and told we were been too loud, we had the tv on that’s all, not sure what else we can do there. Breakfast was chaos, far too busy. Food ran out very quickly. I heard quite a few other guests complaining about various things. Was very much looking forward to the stay, but somewhat left feeling disappointed.

Great amenities for children

Fabulous

Ok

Clean room, all staff very friendly, spa really nice