Excellent stay very relaxing!

Everything exceeded our expectations, well, except for the pillows which were so soft they were almost non-existent! The hotel was grand but somehow cosy, spotlessly clean and well-maintained and the facilities were great. The pool was bigger than it looked in the photos although the slide was more of a shuffle! Games room had a table tennis table, a pool table and an arcade machine. There was a dart board and darts but the flights were too damaged to play with. The grounds were lovely to walk in, especially because we were lucky enough to be there when it snowed. Best of all were the staff who, without exception, were exceptional. They were friendly, attentive, helpful and went above and beyond. We'll definitely be staying there again.

The rooms were nice and comfortable and clean the staff where very nice and the food was great

Yes

Flooded bathroom floor reported to reception, only a thank you for informing them, flooded again throughout the night, floor soaking , spa out of order without notifying us to give the option to cancel or amend the booking . No breakfast staff about had to wait ages to be seated.

Nice break, great swimming pool and sauna, food was excellent, very friendly staff, just what i needed to recharge the batteries.

Sadly this was meant to be a surprise for my 5 year old daughter as she had asked Santa for swimming at a hotel as she’s learning to swim. We arrived and tried to pretend that we were only swimming and not staying the night. We went to the bar for some lunch whilst I took our stuff in secretly to check in. Unfortunately not only was the staff member totally disinterested in trying to help make

Felt a bit run fown and tired in the rooms. The bar area was great

Couldnt have breakfast as it was far too crowded the que was out of the door and that was just to be seated. We went to the bar to order our food and got told someone would come over in a minute, we waited 1 hour to be asked our order after continuosly asking.

Food took 90 minutes not come and was pathetic could size portions and massively overpriced. Terrible customer service and not allowed to use the pool on the day we were leaving , also reduced opening hours on the day we arrived .

Awful service, awful food, very tired interior, very busy, loud humming during the night. Avoid!!

Beautiful setting, lovely walks around the site. The rooms are in desperate need of updating. The pool area was nice however the pool was FREEZING!!! Service first evening in the bar was terrible, very short staffed and hours wait for food. Second evening in the restaurant was calm, pleasant atmosphere, gorgeous food and lovely staff!

A clearly beautiful hotel that has been allowed to decline. The spa was cold (and we couldn’t get in initially as it was oversubscribed). More of a sash pool for kids than a relaxing spa. Noisy cleaners in the halls at 0800. Inattentive bar staff. Price was cheap, so not overly upset. Just won’t be visiting again.

We stayed in a suite which cost a lot more, it turned out that it was directly above the restaurant so there was music playing until midnight and started again at 7am, to be fair we mentioned it and were moved the next day. The staff are all very friendly and helpful but the food wasn’t great, we ordered a starter and a main and the main arrived fort they took it back but re heated it when needed

Restaurant was poor, 2 hours waiting for our tea. Not fantastic with young Children.

This hotel has progressively rundown over the years. They obviously don’t employ chefs anymore as none of the food is edible and it’s obviously brought in food reheated. I ordered the loaded nachos which looked like someone had opened a packet put them in a bowl and drop some sour cream and guacamole on the side no flare no imagination All the other food I tried was blue power the breakfast our team is extremely poor for a hotel pretending to be a four star hotel, they need to invest in a proper food and beverage manager and going back to trying to win local clientele. What’s sad about this hotel is that it’s in the most fabulous settings but let down by a lack of vision and poor leadership.

There was a fist shaped hole in the bathroom door. During the night the room was extremely cold even after trying to adjust the heating. We had a discrepancy over the final bill as we were charged ten pounds more than we had used. This wasn’t resolved as there

Great hotel with great amenities and food! Would recommend.

Clean comfortable room. Good leisure facilities.

Yes