Natalie
with Partner
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Stayed in a few village hotels and had no issues. Dont think will return to this one.
There is building work taking place in an extention to the hotel. We were put in a room in that building. It was hard to navigate to mainly because you cannot access it from inside the main hotel. The reception didnt look like she wanted to be in work and gave minimal instructions one being to go through a party in the function hall to get the the building. Yet there was a sign on the door saying not to enter!
We walked all the way around the building, got to the lift to be told by a builder that the lift was out of order and we shouldn't be in that part of the building so made to go back to reception.
Headed to reception, same lady again who wasn't helpful, sent us in a main lift and along a long corridor, but at the end of that corridor was a door saying no entry building site!
Back to reception and told to cut through party cross the road and go up stairs 3 floors with a suitcase! Not impressed room was on a building site and the room had damp stains on the roof and had a funny smell. Headed back to reception to ask for a new room, and given one in main hotel same size..so why wasn't this the first option? Why send a guest to a building site?
Pool area was really busy, too many people really to relax and very loud with kids!
Bar area was very busy, but staff were doing there best especially with football on.
Hotel overall good location for what we needed but wouldn't rush back.
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