Breakfast was good and staff were excellent.

Excellent location in downtown. Free breakfast is a bonus, staff are friwndly and front desk staff are accomodating to gueat needs. I will sray herw again when im.in Calgary.

Check was a breeze until we got to the room and I wanted to warm up some food for the kids after a long day with a long drive, but stove was not working. I called and they sent someone who spent quite some time trying to fix the stove only to tell me that they could not fix it. I called the reception again and they were saying he was going to fix it but I told them the guy said he could not. Only at that point did they suggest changing my room. I asked them what do I do next, they said to wait. I waited, meanwhile the kids were starving. I waited and then went downstairs and the guy was on the phone dealing with other issues. I would have thought that making sure I get room and settled would have been priority. It was almost 1.5 hours later that we finally got settled in a room. Apart from this, I did not have any other issues The room was clean and everything was fine. This is not the first time I stayed in this hotel. The last time, fridge did not work and they had to swap it. I would still stay again for location. Their breakfast is also a bonus.

As soon as we checked in, there was a fire alarm. We had to leave the hotel, fire trucks surrounded the building, so we were forced to spend several hours outside. It is impossible to sleep in the hotel, the windows in the rooms are leaky all the way, the sounds of downtown do not let you sleep even on the 8th floor, you are like in the middle of the road. At 2 am we changed apartments to a two-bedroom suite, due to the smaller windows in the bedroom it was quieter. but in general the windows are leaky throughout the building. The building needs a major renovation and replacement of windows!!!

It was ok service was good

Clean room. Friendly staff.

Great room. The breakfast has all the things you could want. Super clean. Polite staff. The location, though, is the absolute best. The sauna - it worked well but is in a basement. The room it opens to has a drain in the floor where septic smells come out… it is not the nicest. I see the actual sauna is old fashioned and all wood - really nice. The sauna was minor. Overall, the place is wonderful and I would stay here again in a heartbeat.

Spacious, clean room, friendly helpful staff. One elevator was down while they waited for parts but I would stay here again. Great location.

Dirty, hair on the floors and bedding. Coffee maker didnt work. The room smelled bad. Sirens all night. Screaming people outside. Zero sleep.

It was noisy due to construction in the area

Room was clean and bed was made every day as well as towels being changed. Breakfast was better than expected. The only negative I have to say is that check in was stated to be at 4pm and the room was still not ready by that time which left us uncomfortable after a long day of travel.

Elevator is broken, and that is the only thing wrong with the place

We had an amazing stay! Breakfast options were filling and was more than enough to keep us energized until noon. Everyday freshly brewed coffee. If you can add more fruits, that would be nice :) The dinning area is clean and organized. The staff (esp the front desk) were so friendly, accommodating, knowledgable and compassionate. I could not say more about the reliable staff they have, they deserve to be paid well because they are the reason why we will keep on coming back to this hotel. The room service did a good job too. The rooms were carpeted and as a person with high sensitivity to dust, my allergic receptors stayed calm and not did not react - which means the hotel is properly cleaned everyday. Parking is convenient too. The location is situated downtown and is near a bunch restaurants. They have a mini kitchen where you can freely microwave and prepare ordered food in case you get too tired to eat dinner outside. Internet is fast. Overall, this hotel is highly recommended.

Breakfast was very good. Set menu daily. Lots of options for food (oatmeal, yogurt station with all the fixings, fruit. Etc ontop of the hot options. Room was horrible. I paid for the executive suite with kitchenette part and it was dirty.. sheets were ripped, hair on bedding, windows were filthy it made having the curtains open feel so dungy and gross. Safety hazard is what concerned me the most. No screen in window and we were floor 14. Not enough toilet paper given or towels had to ask for more. Tv was smart tv decent size. Kitchen stuff was dirty and food on utensils. Would like manager to respond to me to get a discount. The safety issue was not okay. I tried asking the front for manager email or contact but they wouldnt provide it. Elevators was soo small the luggage cart barely fit. My mother who is physically disabled had to wait 15 min when we first got there for an elevator to our room. The cleaning staff kept hogging it and other elevator was broken down. Kind of a crap experience. Wouldnt recommend.

Room was clean and spacious. Enjoyed the complimentary breakfast, good selection. Staff very helpful when I had issues connecting to wi-fi. Staff came to the room to help in person rather than over the phone. Staff friendly and did a good job cleaning the room

Very clean hotel with friendly staff. Great breakfast.

Breakfast Clean Room Slow service

Unfortunately our room was very dry which gave my daughter nose bleeds. The staff were very nice, the breakfast was good, room was clean.

It was ok

We had a great time.. the hotel location was so convenient. Staff was friendly and helpful, and the breakfast was way more than we expected. Thank you!