Every member of staff we had contact with (reception, bar and breakfast) were so lovely and welcoming.
My son who is 4 and has SEN needs finds it difficult in new places, and all the staff just allowed him to be a little boy with no judgement being passed, which as a SEN mother means so much, they all put me immediately at ease.
The room was made up with a separate bed for my son too!
The dinner we had was adjusted to suit his beige eating habits. There was nothing that was too much!