Great room and check-in, but a safety nightmare in the jacuzzi Our stay at Oaks Sunshine Coast Oasis Resort had a fantastic start. The room itself was excellent—clean, spacious, and exactly what we needed. I also have to give credit where it's due: the young man who checked us in was absolutely spot on. He was professional, friendly, and made the arrival process seamless. Unfortunately, the positive first impression didn't last. When my partner went to the reception desk to collect our complimentary bottle of wine, the female staff member on duty gave her a really dismissive and shady attitude. It was unnecessarily rude and left a sour taste. The biggest issue, however, was the jacuzzi. We had been looking forward to a relaxing soak after a long day, (my partner had a paddle race) but when we arrived, the spa was completely overrun by roughly 10 very young children using it as a splash pool. When we attempted to turn the jets on, the children started throwing a fit because it interrupted their play. To make matters significantly worse, the roughhousing was so out of control that one of the girls kicked my partner hard directly in her private area. She was in genuine pain and she wanted to leave immediately. This is a serious safety and liability concern. I understand the resort is family-friendly, but a jacuzzi is not a kiddie pool. Allowing that many young children to roughhouse in a confined, hot-water space is not only disruptive. We left the hotel feeling frustrated.

The room was clean and tidy and the water park was great for the kids.

The water park is sensational for young kids! However the hall lights that seep through the doors are very bright all day and all night and there are always kids running up and down the hall screaming at night

As described… central to our needs

Super friendly staff, clean facilities, lots to do!

Amazing stay. Great hotel amazing staff.

I thought they should have let me pay the guest price for breakfast rather than having to pay full price just because I didn’t book it in arrival. Also the breakfast buffet closed at 9 which I felt was too early as checkout wasn’t until 10. I would have stayed and grazed a little longer.

I've stayed here about 4 times over the last 2 months for hospital visits. Was really let down by our last visit. The room was maintained very well with lights, low battery with keys not working and no telephone working and in addition microwave on lock. I bought this to the attention of reception however being a Sunday night maintenance could attend & we were out for most of days. The ground floor executive room was noisy, with next door neighbours, swearing and loud behaviour. I found the other clientele to be rude, loud and very bogan. It wasn't a relaxing stay for us unfortunately this time. I guess when there are cheap rates... It brings all colourful people to places!

Holes in the sun shade curtains,no shower curtain, Rusty toilet paper holder,no microwave and the door had a gap that funneled the wind right under the door. Ordered the executive garden apartment and I got a room with no garden. As far as I was concerned that I had actually ordered the room with breakfast included. In the check in process I was informed that I didn't have breakfast included. Noisey hallways and can hear the next door apartment's noise. The whole experience was not good and I feel like I have been ripped off.

Clean room, needed repairs to bathroom vent which didn't work and was damaged. Hair dryer fused. Staff very friendly

Room smelt of urine

Nice clean room in a handy location Woolworths is just across the road with the shopping centre close by as well with bulcock beach being a pleasant stroll away it was an enjoyable weekend away

Bar had a good selection. Food came out quick at dinner. Great amenities for families to keep the kids entertained.

Great location

Good location

I couldn't use the breakfast vouchers as they didn't have healthy options.

Good breakfast for the cost. Big rooms

We had a wonderful family holiday at Oasis Oaks. Location close to back beach and central shopping area a 20-15min walk. Facilities and staff were excellent.

Enjoyed our stay.

Water park was fun for the kids. Pool area was relaxing. Buffet breakfast and dinners were also a highlight.