Friendly staff

The rooms were slightly dated but they were spotless. It's clear that the staff takes pride in their jobs.

Nice hotel and facilities but little bit remote location.

Lacks personal safety: 1 access to floors is unrestricted 2 Door does not have a dead bolt 3 safe in the room is just laying there. Not bolted to anything.

Skip the breakfast

Mercure in Toruń was okay for a short stay, but the property definitely needs an update. Like many Accor hotels, the experience can be hit or miss—some locations feel modern and refreshed, while others, like this one, are showing their age. The basics were covered, but I expected a bit more from the brand.

Lovely room and very helpful staff very pleased

Great location and price, excellent breakfast, clean and comfortable room. Only additional recommendation would be to have power outlets close to the headboards for overnight phone charging on the night stand for reachability. Simple extension outlets would suffice.

Rooms are good, with all you will need, comfy bed and en-suite. Spacious. Staff are really accommodating and speak English, which is helpful when your Polish speaking is as bad as mine :) Parking is easy. Lots of choice for breakfast Restaurant serves good food and you must try Torun cake. Stayed for 5 nights, short walk into town, regular trams further afeild. Old town Torun is such an historic place, beautiful, plenty to see, very safe and relaxed. Lots of great food and shopping (although i was here for work)

The rooms are very old and the rugs look extremely dirty. The staff was very rude to me. Definitely not a kid friendly hotel. Great location though. Close to old town

Was amazing

Good location

Air conditioning not working efficiently

Good hotel

Well Located hotel with good breakfast Bathroom very small

People and standards were great, location is perfect. The rooms just lacked a little user friendliness. The tray with the kettle I had to put on the floor u see the desk as it was the only plug it would reach if I wanted to keep the tv plugged in and no plug sockets near the bedside tables. The bar closed at 10pm and the hotel generally felt like it was on a cost saving, including the room aircon. Lovely hotel. Perfect location, wonderful team, worth the small inconveniences as great price too

I enjoyed staying at Mercure Torun. Location is great,only few minutes walk to old town. Beds were extremley comfortable and breakfast very good.

Super lokalizacja

Lovely staff but room was a bit tired and dated, needs a refurb. Also a/c unit in the room was really loud and rattled. Not what I expected from a 4* hotel, although location was great, 5 minutes from the old town.

This is an older property but is well maintained. The staff here are excellent, and the restaurant was outstanding. The only complaint really is that there weren't many plugs in the room. You'd have to unplug something to plug something else in. More of an inconvenience than anything else really.