Overall Ratings & Reviews DoubleTree by Hilton Flagstaff

It was very nice.

Great

The staff at this hotel bent over backwards to fill all our requests. From a gluten free cookie at check in to replacing missing shower gel we got terrific service. Only downer was our room faces the road and train tracks and was noisy. Request rooms on the back side!

Ordered the deluxe 1 king bed unit, get 2 queen. Telling about website mistake. Even low rated hotels has microwave in the room, here is not, not sure why.

Good place. Nice room.

Wonderful staff and hotel

Enjoyed our stay!

Friendly staff, but check-in clerk made it seem like bcuz we booked w/ Expedia that we didn’t get the same “nice” rooms as customers who booked w/ double tree directly. Our bathroom light mirror…3 of 4 fluorescent bulbs didn’t work. Initially our room cards worked, but after dinner it did not and found that the lock wasn’t properly and waited outside our room for 20-30mins for them to fix. Front counter didn’t seem bothered by the issues or was used to it. She just said thx for the info and asked if we wanted cookies. Haha I felt dumb for bringing up the issues.

The dining options at the hotel are great. Friendly staff. They still offer the delicious cookies on check in!

I love this hotel! Wish the courtesy coffee was in the lobby with those yum yum cookies!

Great service at check in and restaurant. Room met all out needs.

Room TV didn’t work, it was loading all day.

Old hotel. Toilet backed up. No usb ports.

Although the occupancy was low we were given the suite next to the elevator. 6am sounded like grand central station of house keeping staff slamming doors for 1 hour! Other than that the staff were very friendly and the hotel was relatively comfortable.

Nice spacious room Upgraded bathroom

Very clean property . Service excellent. Breakfast was excellent.

Staff are unenthused about their jobs and not very helpful.

Ok

Hotel beds as i remember in Florida, the beds were soo soft and inviting in comparison to the ones in my room were way below expectations, they were so hard as a rock !! The hotel is located near a business train operaring 24 x 7 and to make it worst, they use their extremely noisy horns !!!! And the floors are so noisy as well, sunce you can hear like they were in your room the side and upstairs guest in their rooms. Going to take showers, the water is so desperately slow and no preassure at all, its so frustrating and annoying. And noises, when other guest use their bathrooms, you can hear the noises from pipes all night long !!!! Needles to says, children crying and screaming at all hours of the night, was so horrendously unbelievable!!! Will never stay in this hotel ever again.

The only thing we wished was that the air conditioner wasn’t noisy!