The menu for breakfast was very good the staff on entry to exit were helpful and polite. Room was clean but a little dark as the building is covered in scaffolding.

Very poor quality breakfast hotel was clean and well presented The hotel takes cash but the bar is cashless which is strange. Good location just a 5 minute walk to the restaurants and bars. Staff were friendly

Had to go to reception in the evening to activate a card to order room service, wasnt taken at the time of check-in which ended up being inconvenient on the 11th floor. Shower had no pressure and was dripping minimally, we stayed in room 1120. Club lounge was very boring and no atmosphere or music whilst we were in there... so only had one drink and left, not worth any form of upgrade difference in price and disappointing.

Everything was great, from start to finish

Room was perfect

Spotless Room and great facilities

Great stay as always

Lovely place to say , really friendly staff,,, only pillows not comfortable, overwise fantastic

Great hotel , great location , check in was smooth and the guy was extremely helpful. Will be staying again soon

Very bad disabled parking 2 spaces ridiculous

Clean room & pleasant staff

Parking great, breakfast fantastic, staff friendly and helpful

.

Room spotless

Yes

Staff in restaurant amazing

Would definitely recommend!

The rooms are well equiped and very clean. All staff were very polite and friendlyfrom check in to the hoisekeeping team.

Yes very welcoming

Was recommended the Crown Plaza by a friend who spoke highly of it. Wish I’d booked the Crown in the centre instead. After walking around Harrogate for 2hrs in the rain until check-in, we were pleased to get out of our wet clothing. I went to make a cup of tea wearing my PJs only to find no tea bags, so had to put back on wet clothes to go to reception for tea bags. I was given 3 teabags for 2 of us (odd number but never mind), only after coming back into the room noticed no sugar so needed to repeat the whole process with wet clothing!! Very annoying. Dusty room (wasn’t just from 1 or 2 missed days - it was a build up) especially the small ledge under the TV. Cotton buds left in the room bin from the previous occupant, all in all, dirty and neglected, not presented well enough and was to a very poor standard of housekeeping. If this was the standard at 3pm, maybe we could have checked in earlier and saved getting wet because clearly it must have been a bed change and bin empty only - shame the bin liner wasn’t changed. Lady on reception asked me to complete a card detailing the issues with the room presumably to pass on to someone else, and told me she’d give a 10% refund off the room rate which I haven’t seen yet.. safe to say we won’t be staying in a Crown Plaza again.