I’ve stayed here many times for business and the breakfast is always good and the rooms always clean. I was here for 6 nights which has been my longest stay. What was really noticeable over a longer period was how EVERY staff member was so polite, helpful and friendly.

Old shower controls I found hard to use. I had a problem with the door, but a maintenance man came quickly to fix it!

All great apart from confusion about meal discount which was sorted via reception, for which thanks. Please ensure all restaurant and bar staff are aware of the Harrogate visitor card discount. All other staff apart from bar member who refused the discount (eve of 160526) were excellent. Food great. Room great.

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Place was ideal as it was next-door to the conference Centre. Very friendly staff and all services nice. Wonderful breakfast and I was really impressed. Well done everyone!

Great room, good value. Booked the Room/Dinner & Breakfast rate. Food at dinner was excellent. Plenty of choice for Breakfast as well.

clean room, staff approachable, The shower water was lukewarm only. reported at check out.

Only one complaint, the bar and restaurant are to cold which is not only uncomfortable for the customers eating and drinking, and also results in any hot food being served up gets cold very quickly. we had a 5 night stay, and during that time all of the hotel staff were truly great. Thank you Crown Plaza for a wonderful stay. Alan & Janet Matthews

Location

The room was clean and comfortable large bed. We would have preferred a walk in shower rather than over the bath but was fine for two nights. Parking wasn’t easy very busy and restricted bays. Staff very helpful. Very good breakfast. Bar food good.

There are two things I did not like. 1. The mattress was very uncomfortable. I woke every morning, in pain all over; feeling like I’d been mugged and beaten up. 2.Getting in and out of the bathtub/shower was hazardous. I have arthritis in my hips and knees; I had problems raising my leg(s) high enough clear the side of the tub. The bath mat in the tub did little to prevent slipping.

Great hotel, big clean rooms. Situated very close to restaurants and bars in the centre of Harrogate.

Fantastic breakfast. Good choice. Room was nice and hotel staff were helpful and friendly

The breakfast was ok

Good location, great breakfast, super friendly staff

Lovely hotel, friendly staff, very convenient to the exhibition centre. Carpark directions and space shapes are certainly... creative. But plenty of space as long you don't follow the arrows that point to nowhere.

I’m a good location, great breakfast

A good hotel, better organisation around check in time would improve ratings, the bed was reasonably comfortable, however the pillows are as comfortable as a park bench , i didnt sleep very well at all, there were two pilliws each, but they were all rather firm. Breakfast was good, plenty choice from cereal , toast, fruit , full english cooked breakfast as well as pancakes etc from the table menu, but there was a 25min wait for those at our time of eating which was @ 9am. Fresh coffee was very nice.

Fairly nice but pretty average. Why they don’t fit dampers to the bedroom doors I don’t know - from early everything is slamming and banging so sleep is difficult. Room cleaning was poor - we were there 4 days and the bathroom bin was never emptied. The bedroom bin was emptied but bits left at the side of it. The coffee cups we’d used were left dirty. Don’t bother with the bar - they don’t know how to make cocktails - and use dire mixers. I tried a cosmopolitan - ruined by the cheapest sucralose tasting cranberry juice drink as the main ingredient. They charge premium prices but you’d get a better drink in Wetherspoons. I doubt I’d go back though the location was good.

Very clean room and staff extremely helpful. Excellent breakfast choices.