On arrival first room the a/c was not working - moved to another room told the a/c would be set up before we returned from an evening out. On our return the second a/c was also not working and a fan had been set up in our room. Considering it was the hottest bank holiday ever we spent a very uncomfortable night in our room and was very relieved to leave early morning.

We stayed as a stop over for one night. We selected the hotel based on location and a lift as we had a heavy bag. When we’re arrived all parking was taken so we parked directly in front of the hotel and were told it was council owned and we needed to park and display - no help with finding the park pay area even though it was obvious we were travelling from overseas. It ended up costing us less than half of what the hotel charged. Despite wandering along many corridors I couldn’t find our room and had to go back to reception and ask for assistance. Turned out we had to go through four closed fire doors and down four steps to get to the room - some instructions at the beginning would have helped. Our room was very dark with limited light fittings and a double bed that was ok - hard pillows. We had dinner in the restaurant which was pleasant as well as breakfast.

Great place to stay - will stay again

Great staff. Clean room. Spa was amazing

Wonderful hotel comfortable beds and pillows spotlessly clean. Nice decor. Would highly recommend and will definitely stay again

The room was really nicely done and I appreciated the little extra touches like biscuits, hot chocolate sachets, and nice bramley toiletries. It was a bit dated in places (eg bathroom door chipped at the bottom, a couple of moths, and noise from other rooms using their water and walking upstairs). The staff were very friendly and attentive, making for a nice check in and check out experience. The pool, steam room, sauna, and jacuzzi were so lovely. It was a peaceful area that felt modern and clean. It was a little small so felt busy at times (eg waiting to use the jacuzzi) but was really great to have at this hotel. The rain shower in the bathroom was also really lovely. Breakfast was great with a really nice selection all round and full size pastries and pancake machine a real bonus!

Clean rooms, very central for the town. Would recommend to anyone looking for a lovely place to stay in Winchester. Breakfast was good and enjoyed the pool. Although please note children only allowed for 1 hour in the morning which was a bit of a disappointment.

Lovely room and good clean areas all across the hotel. Nice spa facilities which were included in stay.

Clean room, lovely staff, gym was ok for a quick session,

Shelley was the most helpful!

Very good

Lovely hotel with very good food in the restaurant and lively facilities in the spa

The rooms were lovely and well-equipped, with everything you’d need for a comfortable stay, including good tea and coffee facilities. The spa area was fantastic — although the pool was on the smaller side, it didn’t take away from the experience at all. We both had back massages, which were absolutely worth it, and there’s a really relaxing space to unwind in afterwards. The gym is compact but has all the essential equipment. The staff were friendly and helpful, always happy to answer any questions. We also dined in the restaurant, where the food was delicious and the service was excellent. The bar area was great too — a really nice place to relax in the evening.

Staff were very attentive. We had breakfast too which was very good, plenty of choice. There was a function on and

Great

A very comfortable room and good food in the restaurant for evening meal.

Clean, spacious room and a very good breakfast for only £12ea.

Pleasant staff, clean room, gym is good for a quick workout

Spa facilities good. Not enough car parking space. Room had no window offering natural light

Paid for breakfast which didn’t start till 8am and Hotel wouldn’t refund me because I paid Hotels.com not them directly despite the fact they had my money