Overall Ratings & Reviews The Preluna Hotel

Great hotel. Nice views of the sea. Lots of construction around so it can be loud early during the week

Beautiful beach club. Friendly and efficient service!

I’m writing to express my deep disappointment with our recent stay at your hotel. When we made the booking, there was no mention whatsoever that the property is currently a construction site. This lack of disclosure is unacceptable, especially given the premium price we paid for what was meant to be a relaxing, high-quality experience. Instead of the peaceful sea view stay we expected, we were met with constant noise, dust, and disruption. Construction work often began as early as 7:00 AM, making it impossible to rest or enjoy our time. The overall environment was noisy, messy, and far from what was advertised. To make matters worse, we paid extra for a sea view room, yet the experience was entirely overshadowed by the construction activity. When we raised our concerns with the reception, we were met with no sympathy or support, which only added to our frustration. Given the misleading nature of the listing, the level of disturbance, and the lack of customer care, we are requesting a full refund for this stay. We would not have booked this hotel had we known the actual conditions. I look forward to a prompt resolution.

Staff were wonderful. Breakfast and evening buffets plentiful and with great variety. Nothing was too much trouble.

Very much enjoyed the hotel, once again, after our last trip 8 years ago. One lift was out of service the whole time, though, which sometimes caused difficulties. Otherwise, the staff were very helpful and friendly, the food was good and our room was very comfortable. The hotel is in a good location, but there is a lot of building work going on outside the hotel and this didn't always feel very safe.

Staff really helpful and even a welcome drink .only thing is ...there is construction work nearby so we couldnt really make use of our balcony.

thoroughly enjoyed this hotel - was situated fabulously to experience all the possibilities of Malta

Check in great and efficient. Room for first bight great except for big threatening german shepherd dog on adjacent balcony. Asked for room change due to fear of dog, unable to accommodate and fairly off hand dity manager came across as dismissive of my fears and concerns. Room changed progressed following afternoon. Reat of stay fine. Building under renovation and therefore noisy (cannot be helped), bathroom cleaning needs improvement. Great location, views and most staff delightful

Staff were very good. Put full effort in… but impossible to overcome the construction ongoing across the entire hotel. Shame we were not advised until check-in. When done it will be nice - and our room was spacious & well appointed - but the noise starts at 7am and resonates to all rooms.

There was work being done on the elevators. To make up for this, they offered free drinks in the afternoon and free dinner. We were very happy with our stay!

Only one functioning lift, which meant delays at busy times. Some surly and unhelpful staff in the spa. Otherwise a pleasant stay in all respects.

Lots of construction in and around hotel. Woken at 7am every morning (including weekend) by loud power tools being used on floor above. Dusty and smelly, just like a building site, which it actually was. Should be decent when work is complete, that didnt help me though.

Clean and welcoming place, with friendly staff and delicious food!

The hotel is very central, close to public transport, nice promenade, relaxing area ideal for walks. Staff are ok and helpful. At the back where my room was, but, they are building something and it's quite noisy from early morning. I suggest to others to take a front room.

The staff were very friendly and the hotel was very conveniently located.

All great!

Wonderful place to stay. Accessible to transport, shopping, dining.

Excellent place!

Excellent

A superb hotel and room. The balcony overlooked the sea and we were given a free bottle of wine which we sat and drank there. The breakfast included is extremely plentiful and delicious. The negative is the building work. It started very early between 6:45am and 8:30am each day. We complained only to be told that they did not start until 9am and we must have heard another firms’ building work! But it is clear that they are building on top of the curved block of rooms and a cement mixer was there each morning and a crane everyday.