Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum

There was ample parking and it was very easy to park including electric parking points. The room was very clean, I did not stay for breakfast so can't comment, but the evneing meal in the restaurant was five stars from me, excellent food. The only negative thing I have to say is that was waiting 30 minutes for desserts and the outside tables in the garden did not cleared throughout the day, and it was a sunny day, so ther ewere lots of people outside but all the tables had dirty glasses on them. Overall a very ennjoyable stay and I would recommend this hotel to my friends and family.

Upgrade to a suit that was a very nice surprise with plenty of

Staff not attentive and don’t ask how stay was or if any issues. Windows were had condensation on, and thin with outdoor noise. Pillows were flatter than tarmac and no extra pillows in wardrobe. Shower drenched floor and seeped through to hallway.

Lovely hotel, very nice place. I had a very unfortunate experience due to the fire alarm sirens going off at 12:45am until 1:30am and I had to evacuate the building. Not ideal when I had an early morning meeting for work the next day.

Really friendly and great food, just the fire alarm evacuation at 12:45 am jaded my stay

The Belfry Hotel in Oxford was a major disappointment and nowhere near its supposed 4-star standard. The room was not properly cleaned, the bathtub and sink were visibly dirty, with waste water backing up when using the tap. The carpet was filthy, and I avoided the spa entirely due to hygiene concerns. Basic amenities were lacking too, only a combined shampoo/shower gel was provided, despite Crabtree & Evelyn products being advertised. The bed was uncomfortable, and to make matters worse, a false fire alarm at 1:30am had all guests standing outside in the cold, with staff appearing disorganised and not properly accounting for people. After that, there was constant noise from slamming doors in the corridor until checkout. Food was equally poor, breakfast was below average, with rubbery fried eggs, and dinner (fish and chips) was nothing special. Check-in was slow and inefficient, and no one asked about the stay at checkout — which says a lot. At around £200 a night, this hotel is significantly overpriced and falls well short of expectations.

Staff helpful and friendly breakfast good, evening meal they good do better, as very slow, and a bit disorganised as people had to ask to place orders

Enjoyable stay

Amazing our stay was perfect

Everything was perfect, the hotel is pet friendly

Poor service poor food

It's isolated from anything but 9 min away from shops and grocery stores on Thames town. Staff very supportive, food was great, and the swimming pool, steaming room, and sauna are great.

IT was a great stay all-round. Thank you

Staff friendly. First night we had a meal in the restaurant and the food was served Luke warm to cold. To be fair. The manager asked us to return the next night to give them another chance. We did and the food was excellent and the manager gave us a bottle of wine free of charge. The manager of the restaurant was professional and understanding. Full marks to a real gentleman. Went into the spa and pool. It was dirty and looked tired. On the whole. Our room 170. Was a fair walk away but a very clean and large room. Looked brand new. Could do with more staff at the bar. Queue was long every night. Pleasant stay but hotel needs a bit of TLC hear and there

Excellent Service

H

Really enjoyed my stay, I was upgraded to a suite which made my stay even nicer.

I like this hotel Free parking, nice staff, large clean rooms, good food Stay at this hotel weekly Only negative this time was that a conference was on and lots of people were at the bar at the same time and it was under-staffed

Absolutely amazing with beautiful rooms and very friendly staff, our wedding celebrations were made possible thanks to the amazing team here.