It all began on the afternoon of October 15, 2026, when my partner and I decided to set off on our trip to Mestre, specifically to Hotel Ariston, categorized as a three-star hotel. The situation hit us right in the lobby, where we were shocked to see such a crowd of people smoking and drinking brazenly, despite anti-smoking laws prohibiting it. My partner and I looked at each other in surprise, expecting the worst. The receptionist, a rather peculiar character, pretended not to hear a thing whenever we asked uncomfortable questions about the hotel; he was a selective responder. We booked through the app, an experience I would never repeat, as you, the reader, will understand why as you read on. After spending some time talking—or rather, attempting to communicate through sign language with the receptionist—he handed us the room keys. We started heading upstairs and were met with an eerie hallway filled with noises that sounded straight out of the afterlife, as well as dirt accumulated in true Jack the Ripper or Psycho fashion. Once again, we looked at each other and said, "Honey, we can handle this." My boyfriend opened the room first, gave me a look of pure reaction, and stepped back out—I saw him turn as white as a sheet. The poor guy looked like he had seen something indescribable. Let's go from bad to worst, starting with the room: the beds were so uncomfortable that lying in a grave would feel better, and the walls were covered in filth and insects everywhere—on the floor, the ceiling, and the walls. The walls were splattered with gunk and lifeless, inert creatures stuck to them. The sheets were as thin as rolling paper, but recycled paper at that, and covered in stains. Be extra careful with the bathroom, as the hotel's architect couldn't think of a better idea than placing it at double—or rather, triple or quadruple—height. If you step out of the shower a bit too enthusiastically, you'll take a nasty fall. The bathroom looked straight out of a crime scene: everything was broken, the ceiling was covered in dampness, and there were urine stains on the walls. There was also something rather peculiar—never in our lives had we seen a toilet throne where your feet rested directly inside the shower tray; a throne that looked like it had a Dalmatian print. The bottom of the toilet bowl was stained with feces, and the shower curtains were the most unsanitary thing I have ever seen in my life: crunchy and sticky, for reasons unknown. Through all of this, we were in a hurry, so we couldn't complain directly to the receptionist right away. However, when we returned later, we witnessed a scene like no other: it looked like a trashy TV talk show debate because quite a few customers had gathered. Well, you couldn't really call them customers because their reservations weren't showing up on the receptionist's computer system. In complete frustration, we decided to do the most normal thing in the world: ask for a room change or, if none was available at the time, take a firm stand and request an official complaint form—something completely standard that any business is legally required to have. As legal professionals, we are well aware of this. We asked the receptionist for one, pleading repeatedly and in every way possible—in English, Spanish, Italian, and Mandarin Chinese. He claimed not to know the term "complaint form," or so he said, because I believe the concept of a complaint form is pretty universally understood. Midnight rolled around while we were still arguing with this gentleman (to call him something). In the end, we gave up and had to stay in that room. The next morning, we immediately requested a room change to a better one, or at least one that wasn't repulsive to be in. To our surprise, they did give us another room, but the catch was that it was just as bad, if not worse. My partner and I just wanted to enjoy a couple of days in Venice; we weren't asking for much, just to rest and relax. I don't think there's anything wrong with wanting to rest, relax, and above all, do so comfortably. However, we stopped arguing because it was a waste of time—they weren't going to give us a better room under any circumstances, or so they told us. All in all, our rating for this hotel is zero out of five stars. Very bad, highly unrecommended, and I hope no one ever has to go through the nightmarish experience we had to endure.

The accommodation is very noisy and hot. I stayed there for a total of 5 nights, my last night was on 15.02.22, there was a room next to me arguing very loudly from 1am to 3am. I couldn't sleep all night, I called the lobby but nothing improved. I don't think I will go back to stay there again.

Hotel is very old, the bed and the room is not feasible, but perugas welcoming and friendly english