We found the hotel staff lovely, particularly

The service and the facilities. Jose in reception was excellent at his job and gave us an extraordinary service.

Very comfortable room and the staff was suberb

o free parking, very tired decor. Why are all Malmaison's so dark? Why does every hotel in Belfast have pictures of the Titanic and those yellow cranes? Try for something a little different. The room had a tiny window that was very difficult to open to get fresh air, a broken dirty venetian blind, a broken toilet seat hanging off it's fixing, a broken shower gel dispenser, dirty grouting in the bathroom that really needs to be replaced. Standing in a tiny bath having a shower with low water pressure is not really the height of luxury. Broken coffee machine at breakfast, far too long to wait for any hot food at breakfast. A loud air conditioning sound in the room all night with a control dial in the room that had no settings. But on the positive, free sky sports on the tv in your room, that is rare. And the staff were very friendly and helpful. But let's be honest, this hotel is the definition of "sweating an asset" dry without investing anything in refurbishment. Do yourself a favour and book into the Titanic hotel and enjoy a proper hotel.

Great hotel lovely staff, very central and the food, Guinness and Margaritas were excellent!

Excellent, couldn't fault it.

Riom was not spotless, stains in the bath, dirty windows and inside window was loose however the location was perfect

Room was fine ,bathroom was poor standard

Hotel was in a great location. Bar and restaurant were lovely and all the staff that we met were friendly and helpful.

V good

Great location and the staff were lovely and welcoming. Unfortunately, the room was very disappointing, especially as we paid for an upgrade. There was peeling wallpaper, tired paintwork, and the bathroom wasn’t properly clean, dirty grout, stained sealant around the bath, and grime around the shower screen. The hotel has potential, but the room condition and standards really need improving.

Friendly staff, spacious and comfortable room

Perfect location, nice staff, clean rooms

Great location. Great check in staff at reception (Spanish/Latino man, sorry I missed your name) But room walls are thin - can easily hear corridor or neighbors especialy if they are drunk at night

The room was not great. However, it was a pet friendly room so that could have been the reason. Staff were very good, however, the payment said it didn’t go through on their system, but when checking our bank account, it had been taken.

Very nice staff, spacious spotless rooms

It was quite dark and tired. But also very comfy bed and spacious Deluxe room.

Close to the local facilities, shops, bars, etc Nice restaurant on site with good choice of food on the menu. Bath in room with toiletries included.

Room is lovely, staff so lovely. But room was way to warm we didn’t sleep well. Windows didn’t open so we couldn’t get air in

Clean, good service, 5 stars if it wasn't so hot in the room