We were in town for the capital drift event and this hotel was perfect for us and our dog. The staff were very welcoming and gave great recommendations for restaurants and things to do. The room was clean and fresh and the hotel itself was quiet even being near a main road. Highly recommend and thank you Brent for a smooth check in!

We had a wonderful stay in the King Suite! The room was spacious, comfortable, and beautifully maintained, with a really relaxing atmosphere. The bed was incredibly comfortable, and having the extra space in the suite made the stay feel that much more enjoyable. Everything was clean and well looked after, and the staff were friendly and welcoming. It was a great place to unwind and feel at home while travelling. We would definitely stay here again and would happily recommend it to others!

We had a wonderful sleep - room was clean and comfortable bed. The front desk staff were friendly and helpful. We had a dog with us and had not booked a pet room (3rd party problem - not the hotel). - Staff was so helpful in changing it and giving us an upgrade as well. So awesome. Had a great chat with the manager - we suggested that they put a swipe card entry on the back entrance for people with dogs to come and go. Really nice upgrades done and fantastic to have the tech plug ins on both sides of the bed - I also like that they have the small alarm clock.

Overall very good stay here for our first time at a Sandman. The renovated rooms were nice. The best part was the design of the bathroom with nice appointments. Could not get comfortable with the pillow and beds were not firm enough. The low point was the design of the fixed nightstand - they are mounted too high and have sharp corners - based on experience, not kid friendly at all. For the Sandman Designers, Hyatt Place Prince George got this right. Appreciate the hidden safe in the drawer under the TV. Staff very friendly. Bed and Breakfast package is a good deal if you secure a good nightly rate. Would stay here again.

The rooms are fine for a small town highway hotel. Staff are pleasant but housekeeping is bad. Someone else’s earplug was on the carpet throughout my recent stay. Despite registering for daily cleaning at check in AND hanging the door card on the door by the required time, housekeeping staff at this hotel consistently manage to skip cleaning the room at least once during every stay. Apparently hotel management have no system to confirm that rooms requiring cleaning have actually been cleaned or maybe they condone this as a way of reducing labour costs. It’s a shame as the Sandman would be a decent basic travel hotel if it wasn’t for the housekeeping (or lack of). Staff need to pick their game up and take some pride int heir work and management need to actively confirm that rooms have been properly cleaned. Skipped room cleaning has happened to me on multiple stays and has always been reported to front desk staff - management is aware and the problem has not resolved. Most times desk staff offer a tepid apology and clean towels. To give credit where its due, once several months ago the front desk lady on shift did come to the room to take the garbage and refresh the towels after housekeeping again conveniently skipped cleaning the room that day. In response to the manager’s commitment to review these issues with staff and do better, it may help in doing so to know that we confirmed at check in that we wanted the room cleaned every day and the front desk employee confirmed that she would enter that into the system. While that should be enough, we always made sure the door card was hung out before 10 am as well. This is both a systems and personnel problem, and if you want to improve your reviews both need to be addressed. I hope the team does better in the future, as our experience reflects laziness and apathy by the cleaners and by on-site management who should be physically confirming that work is done before cleaners leave for the day.