Overall Ratings & Reviews Extended Stay America Suites Memphis Germantown West

Love the staff and the hotel. It's amazing

Its always loving and amazing to be at this hotel.

Lapdog

The hotel was wonderful

We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.

I had a great time

I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this "hotel" again. I want to say that the staff was extremely nice.

T

The room was not real clean, floor was very dirty, otherwise everything was good.

Very clean and wonderful people

I called and called tried to cancel to do other dates now I am stuck paying $710 for a room I did not stay in

Around midnight there were people in the hallway smoking dope and smell came into my room. I turned on the bathroom fan but it only made it worse. Not a good night.

Best thing about this place is the front desk staff. They make my time spent away from home feel like they are my new neighbors. Again the price is on point for weekly or monthly stays. You would expect to pay more but nope it’s perfectly reasonable

Always a pleasure to stay here when I need to get away from home. Been here many times even months at time. The affordability and location is great. Staff on point. Front desk makes me feel right at home. From dishes to fresh linens and the ability to do my laundry at my leisure. You can’t get anything better. Great example of Extended Stay Germantown West

Great property

Need some sitting arrangement for the guest in the lobby and keep the coffee available during day time.

Great property

older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.

Great stay

Comfortable beds. Only complaint is the grab and go breakfast was unavailable during the hours posted.