Overall Ratings & Reviews DoubleTree by Hilton Boston Logan Airport Chelsea

The hotel was fine but they charge for parking and breakfast.

I booked the hotel way in advance to accommodate my physical need and not one handicap accessible room was available. Check in was 3 and I had to wait until 330 to check in my room and needless to say I had to settle for a regular room next to the elevator. Then it poured for a couple of days and it was leaking through the window cil. Management team needs to be revamped.

Hotels.com misrespresented itself. Hotels.com said FREE breakfast, no - that was axed from my room. I did NOT get a free breakfast nor did my partner. It said free shuttle. Nope. Shuttles run 6 am to 10 pm only. Hotels.com mispresented itself and then Hilton washes its hands of all responsibility. It kinda sucked the rug from under our exhausted feet to be turned away at breakfast. Nope, you booked with Hotels.com so you don't get the FREE breakfast without the coupon at check-in.

The manager helped me with a double booking problem that I had with booking. Com . She went out of her way to help me. I had just had open heart surgery. and without hesitation she called me and straightened out the problem. You are lucky to have an employee like her. Thank you.

It was ok. Staff could have been a lot more friendly and accommodating. When I checked in there was literally no one at the Check in desk. Waited almost 30 mins for someone to show up finally.

Service and staff was friendly and helpful when something needed to be fixed. I will recommend it.

The cookies were amazing. 🍪🍪🍪

My stay was excellent. I was stuck due to flight cancelations and decided to simply stay another day in Boston. I chose the Doubletree because it was close to the airport. My stay was amazing. The room was very clean and comfortable.

Great stay

Very comfortable bed! Easy check in!

Chose this hotel for the weekend to do something with the kids, Amazing property, very clean, very friendly staff!! The pool was amazing!!! Heated nice and warm! Definitely wanna go back with all of them! The breakfast is delicious with a bunch of options as well!

It is sad that you have to pay for parking at a hotel you are staying at. Shame shame shame

Great bartender in bad

Excellent

Great

Friendly staff, room was clean and modern.

Excellent

Good

We stayed here when competing in the Boston marathon, due to the cost of staying in the city centre. The hotel is next to bus and rail links, so its very easy to get into downtown Boston in about 25 minutes. The hotel is clean, the staff are very helpful and friendly. There is a nice swimming pool to use (my daughter loved it, but I wished it was a little warmer). I would stay here again and would recommend it.

This hotel was clean and comfortable. It is located right across the street from the commuter rail, making it very easy to get into the city. We had no complaints with our stay!