Cleanliness and location of the hotel, kind and resourceful staff.

Mucho ruido en la calle peatonal, sin opción de cambiar habitación

Rooms are a bit small, but very clean. Staff was great and the location was perfect.

Staff were ok. Not very friendly. At breakfast they said it was only buffet. I took a piece of bread and 3 pieces of fruit. Nothing else looked good. I asked if I had to pay full price and was told they had a menu as well so i was charged full buffet, and never told about menu card. I thought that was expensive and not justified.

Great hotel, amazing locaton, and wonderful staff! We highly recommend!

Great locations, staff was very helpful and friendly.

Location, Staff, and super clean! Would recommend staying on 3rd floor. Theres a really nice patio to hang out on.

No parking Garage

Nice location!

This hotel is right in the middle of the action, but is still quiet enough. The location is a good jumping off point to explore the city. The housekeeping was thorough.

Staff was very friendly. Rooms have really thin walls and you could hear everything!. We had a gap underneath our door across from their patio for their guest and had no sleep due to the noise coming in all night from the guest.

In general, we had a very good stay at the Ritz. The staff are very pleasant and helpful. The rooms are smallish, but typical for a downtown hotel in an older city. Our room did have some places that needed dusting, which the staff took care of right away. Otherwise, the place was clean and pleasant. The Ritz has a restaurant, and you can get a breakfast buffet as part of your package, or pay for it as you use it. The restaurant's food was not, unfortunately, of very high quality. The location is perfect--on Madero, almost exactly between the Zócalo and Bellas Artes. Madero is a pedestrian street, and it is mobbed almost all the time, but surprisingly we did not hear the street noise at all from our rooms, which was a real plus. If you are looking at a well-located hotel with very nice people, this would be a very good option.

El lugar es limpio, cerca del Zócalo y su personal muy afable. Esta situado en una calle peatonal muy bulliciosa y los sonidos de los vendedores ambulantes y personas cantando llegan hasta las habitaciones, recomiendo tomar una habitacion que no dé a la calle

Room was comfortable and clean. Staff always helpful. Great location Breakfast was amazing.

Staff was very courteous from the very beginning until the last day. Everybody was great. The room was very clean, and room service cleaned it every day and kept it clean. I would definitely recommend this hotel. Thank you so much for taking care of us during our stay.

Excelentes amenidades, gran servicio al cliente y cuartos muy muy limpios, recomiendo!

Location convenient. Hospital, cleanliness.

Location

Great location! Staff is very friendly and accommodating. However, building (rooms) are in need of a remodel and update. Will I stay here again ? Probably yes, as the location and staff are very good.

Everything excellente!