I came up for the Orioles-Blue Jays game and was blown away by the customer service. My room was exactly in the area I requested, plus it was clean and comfy. Hotel clerk gave me a water bottle upon check-in. There was a party next door to my room at night, but within five minutes, security had them leaving the room. Parking instructions were very clear and parking was easy. I liked staying here because it was also close to Little Italy and I felt safe. Will definitely give the Courtyard Inner Harbor first looks when coming back to the Charm City!